Help: Dust under screen and scratches.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by wfoster, Mar 7, 2009.

  1. wfoster macrumors 6502a

    wfoster

    Joined:
    Feb 16, 2009
    Location:
    Plymouth, UK
    #1
    Will I be able to get a replacement from Apple? I have dust and dead pixels under the screen and I have scratches all over the phone.

    What shall I do? Can I get a replacement?
     
  2. mohicanspap macrumors regular

    Joined:
    Jul 19, 2008
    #2
    You should be able to get a replacement. Just when you tell why you want a replacement leave out the scratches. Only tell them about the dust and dead pixels. Apple won't give you a replacement because of scratches. Its not their fault that your phone got scratched but it could be their fault that you have dead pixels and dust under the screen.
     
  3. Valkrin macrumors newbie

    Joined:
    Jan 10, 2009
    #3
    I got a replacement phone for a crack in the plastic even though there were scratches all over the back. I'm sure you would recieve a replacement as well.
     

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