No one can help me do the e sim thing at Verizon. No one at the store knows what to do and we have talked to 4 people at customer service. They want to know all sorts of useless stuff like where I bought my max and how many kids I have.... and they keep calling my max an att phone. That they need a e sim for my att phone! This isn’t going well!!! Customer service can’t even seem to figure out what an e sim is. They want my att phone number!??