HELP! El Capitano update broke my macbook?

Discussion in 'OS X El Capitan (10.11)' started by Jiafey, Oct 1, 2015.

  1. Jiafey macrumors newbie

    Jiafey

    Joined:
    Oct 1, 2015
    #1
    hi! I really need help, i updated my macbook (pro retina 13" mid 2014) from OS X Yosemite to OS X El Capitano 10hours ago. It was working fine not after i restarted my laptop. While i was browsing on safari my macbook suddenly hanged(The only app that was running is Safari). I turned it off and right after that it's not working!!! It only shows an image of a folder with a "?". What happened? What should i do?
     
  2. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #2
    The blinking ?/folder means that your Mac can't find a boot system.
    Might be a temporary glitch that could start working again after you restart.
    It could also mean that your hard drive/SSD has stopped working.
    Restart to your Recovery system (boot while holding Command + R).
    Choose Disk Utility from the menu. Select your hard drive, then click the First Aid button.
     
  3. Jiafey thread starter macrumors newbie

    Jiafey

    Joined:
    Oct 1, 2015
    #3
    Hi deltamac!
    1. I tried restarting thrice but still the blinking ? Folder shows up.

    2. Tried restarting again and this time holding cmd+R it shows an image of a rotating earth. Will it delete all my files? (I don't have a backup, neither do my phone have because it got wiped out after iOS 9 update - reverted it back to iOS8 and losing everything)

    Thank you for your response :D and sorry for having loads of questions!
     

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  4. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    The spinning globe means that you are connecting to the Internet Recovery system, and takes a long time to get there because you are connecting remotely to Apple's servers - and not to anything on your hard drive. You will still see a menu allowing you to reinstall OS X, and some other choices, including Disk Utility. When you get to the menus, go ahead and check Disk Utility, where you can see your hard drive. I suspect that you WON'T see it at all, which means that your hard drive has failed.
    Ah, but you also will lose everything that is not backed up somewhere else.
    If you have been using iCloud, or some other web backup service, then you still have that. If you have all of your drive backed up on an external drive, this is the time when you will be glad that you did that!
    And, Apple made that easy for you with Time Machine...

    OK, I read your last post, and I see that unfortunately you have no backup... That will be tough.
    Let your MBPro continue to boot to the Internet Recovery, and try the Disk Utility. Maybe you will be quite lucky, and you simply need to run the First Aid.

    (note - external hard drives are not expensive. Time Machine makes backup automatic - you don't have to think about doing backups. All you need is to plug the drive in to your Mac, and Time Machine takes it from there.
    lesson learned? )
     
  5. Jiafey thread starter macrumors newbie

    Jiafey

    Joined:
    Oct 1, 2015
    #5
     
  6. Jiafey thread starter macrumors newbie

    Jiafey

    Joined:
    Oct 1, 2015
    #6
    I do have icloud (only 50gb) but i disabled backup for photos/videos/music so i tried Disk Utility>First Aid and it doesn't show my HD.

    Never tried time machine either. Is there any way i can save my files? Or no chance at all?
     

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  7. T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
    Aug 5, 2001
    Location:
    Denmark
    #7
    Looks like your drive is dead, for any reason. Take it to a professional.
     
  8. Jiafey thread starter macrumors newbie

    Jiafey

    Joined:
    Oct 1, 2015

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