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Help...Forgot iphone 6 4 digit passcode but have Touch ID

Ramio

Ramio

macrumors 6502a
Original poster
Sep 13, 2011
919
2
Houston, TeXas
My daughter just got her iphone 6 and has already forgotten the 4 digit passcode but can still get in using Touch ID. Right now, we don't have access to a pc. How can she keep using her phone because I know if it turns off, she will be required to enter the passcode. Any help is appreciated.
 
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Does she have iCloud and Find My iPhone enabled? If so, and she remembers her iCloud password, then you need to do the following:

1. Do an iCloud backup.
2. Remote Wipe using Find My iPhone
3. Reactivate the phone and restore from the iCloud backup.

If she doesn't have iCloud, or doesn't remember her iCloud password, then you're out of luck until you can get to a computer. Then you can do the following:

1. Back up her data through iTunes.
2. Restore the phone from iTunes.
3. Restore using the backup you made, just before the wipe.

Full instructions can be found here:

http://support.apple.com/kb/ht1212
 
Last edited:
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mrkramer said:
Just be extra careful that the battery doesn't go dead before you can get to a computer.
Click to expand...

This. Also, she needs to make sure she NEVER goes over five failed TouchID attempts, turns off the phone, OR goes without using her TouchID for more than 48 hours.
 
scaredpoet said:
Does she have iCloud and Find My iPhone enabled? If so, and she remembers her iCloud password, then you need to do the following:

1. Do an iCloud backup.
2. Remote Wipe using Find My iPhone
3. Reactivate the phone and restore from the iCloud backup.

If she doesn't have iCloud, or doesn't remember her iCloud password, then you're out of luck until you can get to a computer. Then you can do the following:

1. Back up her data through iTunes.
2. Restore the phone from iTunes.
3. Restore using the backup you made, just before the wipe.

Full instructions can be found here:

http://support.apple.com/kb/ht1212
Click to expand...

Thank you!!!...the remote wipe and reactivate worked!. She reset the code and its all good now.Thanks to all the others for the input.
 
VoilaiPhone said:
Aren't you the one with 6+ Plus that has NGAU2LL/A model number?

I had that model number too.

I asked Apple about it and they said this, "It's a REFURB!"
Click to expand...

It depends on when it was made actually. All replacement units do start with N. But that does not mean it is a refurb. If a replacement unit was made in week 39 and before, it is guaranteed that it would be 100% Brand new. You can easily tell by using the chipmunk site by entering the serial number.

I received a replacement unit before (6 Plus) and it was a week 37 and started with N. Week 37 is the week of September 8th. So obviously the replacement unit I received is NOT a refurb.
 
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