Help...Forgot iphone 6 4 digit passcode but have Touch ID

Discussion in 'iPhone' started by Ramio, Oct 31, 2014.

  1. Ramio macrumors 6502a

    Ramio

    Joined:
    Sep 13, 2011
    Location:
    Houston, TeXas
    #1
    My daughter just got her iphone 6 and has already forgotten the 4 digit passcode but can still get in using Touch ID. Right now, we don't have access to a pc. How can she keep using her phone because I know if it turns off, she will be required to enter the passcode. Any help is appreciated.
     
  2. scaredpoet, Oct 31, 2014
    Last edited: Oct 31, 2014

    scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #2
    Does she have iCloud and Find My iPhone enabled? If so, and she remembers her iCloud password, then you need to do the following:

    1. Do an iCloud backup.
    2. Remote Wipe using Find My iPhone
    3. Reactivate the phone and restore from the iCloud backup.

    If she doesn't have iCloud, or doesn't remember her iCloud password, then you're out of luck until you can get to a computer. Then you can do the following:

    1. Back up her data through iTunes.
    2. Restore the phone from iTunes.
    3. Restore using the backup you made, just before the wipe.

    Full instructions can be found here:

    http://support.apple.com/kb/ht1212
     
  3. mrkramer macrumors 603

    mrkramer

    Joined:
    Jul 11, 2006
    Location:
    Somewhere
    #3
    Just be extra careful that the battery doesn't go dead before you can get to a computer.
     
  4. PsyOpWarlord macrumors 6502

    PsyOpWarlord

    Joined:
    Nov 11, 2010
    Location:
    Colorado Springs, CO
    #4
    If you can't remember your passcode, you'll need to erase your device using iTunes, Find My iPhone, or recovery mode. Then use a backup to put your data and settings back on your device. Here's how.

    http://support.apple.com/kb/HT1212
     
  5. scaredpoet macrumors 604

    scaredpoet

    Joined:
    Apr 6, 2007
    #5
    This. Also, she needs to make sure she NEVER goes over five failed TouchID attempts, turns off the phone, OR goes without using her TouchID for more than 48 hours.
     
  6. Ramio thread starter macrumors 6502a

    Ramio

    Joined:
    Sep 13, 2011
    Location:
    Houston, TeXas
    #6
    Thank you!!!...the remote wipe and reactivate worked!. She reset the code and its all good now.Thanks to all the others for the input.
     
  7. Zxxv macrumors 68040

    Joined:
    Nov 13, 2011
    Location:
    UK
    #7
    1234 I presume so she doesn't forget :D
     
  8. Ramio thread starter macrumors 6502a

    Ramio

    Joined:
    Sep 13, 2011
    Location:
    Houston, TeXas
    #8
    Lol...actually it's her birthday.
     
  9. VoilaiPhone macrumors regular

    Joined:
    Sep 19, 2014
    #9
    Aren't you the one with 6+ Plus that has NGAU2LL/A model number?

    I had that model number too.

    I asked Apple about it and they said this, "It's a REFURB!"
     
  10. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #10
    It depends on when it was made actually. All replacement units do start with N. But that does not mean it is a refurb. If a replacement unit was made in week 39 and before, it is guaranteed that it would be 100% Brand new. You can easily tell by using the chipmunk site by entering the serial number.

    I received a replacement unit before (6 Plus) and it was a week 37 and started with N. Week 37 is the week of September 8th. So obviously the replacement unit I received is NOT a refurb.
     
  11. Zxxv macrumors 68040

    Joined:
    Nov 13, 2011
    Location:
    UK
    #11
    don't let her boyfriends know ;)
     

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