Help: Friends MacBook Constant Crashes with Word, Pages, Mail and more....

[billabong]

My friend who I helped switched over to Mac has been having a lot of trouble with her MacBook. It constantly crashes and Closes Word or any Office program when she goes to Save. Also in Mail when she goes to attatch a file it crashes, and Pages won't even start up.

It's something very odd happening that I can't seem to solve.

Any advice would be greatly appreciated.

Here are some logs from the Console...

When Mail Crashes:
27/04/08 9:30:48 PM Mail[142] unable to find nib named: NSNavPanelContentView in bundle path: /System/Library/Frameworks/AppKit.framework/Resources
27/04/08 9:30:48 PM Mail[142] unable to find nib named: NSNavView in bundle path: /System/Library/Frameworks/AppKit.framework/Resources
27/04/08 9:30:52 PM com.apple.launchd[63] ([0x0-0x21021].com.apple.mail[142]) Exited abnormally: Bus error
27/04/08 9:30:54 PM UserNotificationCenter[114] Cannot load Interface Builder file 'NSAlertPanel'

27/04/08 9:30:54 PM UserNotificationCenter[114] Cannot load Interface Builder file NSAlertPanel.nib

When Office Crashes:
27/04/08 9:19:27 PM UserNotificationCenter[114] Cannot load Interface Builder file 'NSAlertPanel'

27/04/08 9:19:27 PM UserNotificationCenter[114] Cannot load Interface Builder file NSAlertPanel.nib
27/04/08 9:20:40 PM UserNotificationCenter[114] Cannot load Interface Builder file 'NSAlertPanel'

27/04/08 9:20:40 PM UserNotificationCenter[114] Cannot load Interface Builder file NSAlertPanel.nib
27/04/08 9:22:48 PM com.apple.launchd[63] ([0x0-0x9009].com.apple.finder[90]) Exited: Terminated
27/04/08 9:24:44 PM com.apple.launchd[63] (0x109660.Locum[129]) Exited: Terminated
27/04/08 9:26:10 PM Microsoft Word[132] unable to find nib named: NSNavPanelContentView in bundle path: /System/Library/Frameworks/AppKit.framework/Resources
27/04/08 9:26:10 PM Microsoft Word[132] unable to find nib named: NSNavView in bundle path: /System/Library/Frameworks/AppKit.framework/Resources
27/04/08 9:26:10 PM Microsoft Word[132] *** -[NSCarbonWindow _invalidateGStatesForTree]: unrecognized selector sent to instance 0x2645d1b0
27/04/08 9:26:10 PM Microsoft Word[132] Exception raised!: *** -[NSCarbonWindow _invalidateGStatesForTree]: unrecognized selector sent to instance 0x2645d1b0
27/04/08 9:26:10 PM Microsoft Word[132] *** -[NSCarbonWindow visibleRect]: unrecognized selector sent to instance 0x2645d1b0
27/04/08 9:26:11 PM Microsoft Word[132] An uncaught exception was raised

27/04/08 9:26:11 PM Microsoft Word[132] *** -[NSCarbonWindow visibleRect]: unrecognized selector sent to instance 0x2645d1b0
27/04/08 9:26:11 PM Microsoft Word[132] *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSCarbonWindow visibleRect]: unrecognized selector sent to instance 0x2645d1b0'
27/04/08 9:26:11 PM Microsoft Word[132] Stack: (
2475209291,
2472784123,
2475238474,
2475231820,
2475232082,
2465211408,
2465209336,
2464431817,
2464430777,
2464430304,
2474703298,
2474708261,
2474712344,
2433869472,
2433868786,
2435194143,
23471108,
11417419,
11453944,
35871760,
11345176,
9634,
9417
)
27/04/08 9:26:14 PM com.apple.launchd[63] ([0x0-0x1c01c].com.microsoft.Word[132]) Exited abnormally: Trace/BPT trap


When Pages attemps to load
27/04/08 9:38:26 PM Pages[151] Cannot load Interface Builder file 'NSSpellChecker'

27/04/08 9:38:26 PM Pages[151] *** Assertion failure in -[NSMenu itemAtIndex:], /SourceCache/AppKit/AppKit-949.27/Menus.subproj/NSMenu.m:819
27/04/08 9:38:26 PM Pages[151] An uncaught exception was raised

27/04/08 9:38:26 PM Pages[151] Invalid parameter not satisfying: (index >= 0) && (index < (_itemArray ? CFArrayGetCount((CFArrayRef)_itemArray) : 0))
27/04/08 9:38:26 PM Pages[151] *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < (_itemArray ? CFArrayGetCount((CFArrayRef)_itemArray) : 0))'
27/04/08 9:38:26 PM Pages[151] Stack: (
-1819758005,
-1822183173,
-1819758549,
-1798258620,
-1830604781,
-1827157780,
-1827158012,
14011,
13946,
-1819698603,
-1830740286,
-1830780692,
-1830782387,
-1830783344,
-1830783538,
-1830784386,
12426,
447846,
447629
27/04/08 9:38:30 PM com.apple.launchd[63] ([0x0-0x24024].com.apple.iWork.Pages[151]) Exited abnormally: Trace/BPT trap
27/04/08 9:38:31 PM UserNotificationCenter[114] Cannot load Interface Builder file 'NSAlertPanel'

27/04/08 9:38:31 PM UserNotificationCenter[114] Cannot load Interface Builder file NSAlertPanel.nib
27/04/08 9:39:26 PM Safari[124] Cannot load Interface Builder file 'NSSpellChecker'

27/04/08 9:39:26 PM Safari[124] *** Assertion failure in -[NSMenu itemAtIndex:], /SourceCache/AppKit/AppKit-949.27/Menus.subproj/NSMenu.m:819
27/04/08 9:39:26 PM Safari[124] Invalid parameter not satisfying: (index >= 0) && (index < (_itemArray ? CFArrayGetCount((CFArrayRef)_itemArray) : 0))
27/04/08 9:39:29 PM Safari[124] Cannot load Interface Builder file 'NSSpellChecker'


Please any help would be greatly appreciated... Thanks

 

[billabong]

Please anyone? I'm really stumped....

 

[billabong]

Is nobody on here able to help?

 

[orpheus1120]

It seems some system resources are missing from your friend's macbook. Whenever you open office, pages etc these apps fail to locate these necessary resources hence the frequent crashes.

I dont know how easy it is to identify and reinstall the missing resources but i assure you there may be other missing currently that you have yet to find out. Therefore if I'm rectifying this I would reinstall OS X and all the apps. This is by far the least problem free and time consuming way to ensure full system availability.

Backup her data before she does so.