Hi, After having an issue with a cracked track pad See this thread (http://forums.macrumors.com/showthread.php?t=695133) I went to the apple store, only to be told i had caused the issue, and would have to pay. This happened under completely normal use. I have emailed the store manager, i also sent a copy of my complaint to firstname.lastname@example.org just to see if anything happens. Does anyone have any suggestions how to progress this further? Many thanks .