Help: Google Chrome and Photoshop CS6 not starting

[cybersk8er]

Photoshop launches but freezes when I tried to open file or use the menu. Google chrome sometimes launches, but doesn't connect to internet.
Firefox and safari works.

I have tried literally everything.
I think this started when I downloaded Mavericks and rebooted.

- I have tried erasing, repairing hard-drive and reinstalling osx mavericks like 4 times
- tried downgrading back to Mountain Lion using bootable usb
- tried deleting plist of google chrome and photoshop in the preferences folder
- tried resetting PRAM

THE ONLY SOLUTION THAT WORKS IS SAFE BOOT. THE APPS RUN PERFECTLY FINE IN SAFE MODE.

Dont want to use safe mode because it disables 3rd party fonts, which i need because im gfx designer.

It doesn't make sense. Please help.

 

[thekev]

If it doesn't happen in safe mode, it's probably not bad memory. May I ask what hardware you're running? I know those both typically switch to discrete graphics on notebooks with discrete graphics. Fortunately both run fine on integrated as long as you don't need to use an external display on a machine that has discrete graphics. The problem with photoshop can also be caused by hard drive issues. They were really bad in the older versions of OSX, back when Leopard and Tiger were common. Now it's not common at all, but it matches the behavior. You can test if the drive is just getting thrashed by hitting preferences --> privacy--> and dragging the boot drive to that. You can revert it later. If you have an external drives plugged in, try unmounting and disconnecting them. Firmware bugs can cause hanging. I also have to ask, the drive isn't nearly full is it?

 

[Crusader007]

Chrome does not support 64-bit Java 7. Did you check on that? Find out which Java version is on your machine by typing "java -version" in terminal without quotes.

 

[cybersk8er]

Processor 2.66 GHz Intel Core i7

NVIDIA GeForce GT 330M 512 MB

OS X 10.8.5 (12F45)

8 GB 1067 MHz DDR3

500GB harddisk, no it is not full.

I have erased my hard disk like 4 times lol, and google chrome and photoshop still havnt managed to work.

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Chrome does not support 64-bit Java 7. Did you check on that? Find out which Java version is on your machine by typing "java -version" in terminal without quotes.

it says i havnt installed, going to install now

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chrome does not support 64-bit java 7. Did you check on that? Find out which java version is on your machine by typing "java -version" in terminal without quotes.

omg thank you!!!!!!!!!!!!!!!

Are u ****ing kidding me i spent all that time and i didnt have stupid java????????? How can i be so stupid i spent all week trying to fix this!!!!!!! ****

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Its fixed photoshop and google chrome =.=, i shuda of went to this forum day 1

 

[thekev]

Its fixed photoshop and google chrome =.=, i shuda of went to this forum day 1

Editing this in...

That's great, because it means it wasn't a hardware issue. When I saw the model I was a little worried.

Processor 2.66 GHz Intel Core i7

NVIDIA GeForce GT 330M 512 MB

OS X 10.8.5 (12F45)

8 GB 1067 MHz DDR3

500GB harddisk, no it is not full.

I have erased my hard disk like 4 times lol, and google chrome and photoshop still havnt managed to work.

Okay the thing about Chrome wasn't a bad point. Regarding photoshop though, go through the checklist I mentioned first. If none of that is working, try gfxcardstatus. Those gpus did have some trouble, and gfxcardstatus can disable discrete graphics. If you're within 3 years of date of purchase, I would suggest taking it into Apple for diagnostics. Otherwise I would ask anyway. If that is the problem, they deny repair, and it's not cost effective to repair, leave discrete graphics disabled. Given that those are pre HD 3000, you might have to switch OpenGL drawing to "simple" if you experience any lag, but it's not that big of a deal.

 

[cybersk8er]

Editing this in...

That's great, because it means it wasn't a hardware issue. When I saw the model I was a little worried.



Okay the thing about Chrome wasn't a bad point. Regarding photoshop though, go through the checklist I mentioned first. If none of that is working, try gfxcardstatus. Those gpus did have some trouble, and gfxcardstatus can disable discrete graphics. If you're within 3 years of date of purchase, I would suggest taking it into Apple for diagnostics. Otherwise I would ask anyway. If that is the problem, they deny repair, and it's not cost effective to repair, leave discrete graphics disabled. Given that those are pre HD 3000, you might have to switch OpenGL drawing to "simple" if you experience any lag, but it's not that big of a deal.

ok thanks man, im whacking myself in the head of how stupid i can be. why didnt i have java in the first place tho?

 

[thekev]

ok thanks man, im whacking myself in the head of how stupid i can be. why didnt i have java in the first place tho?

It's an easy mistake. I think that is normally handled through system updates or prompts. I don't recall ever having to go out of my way to install it.

 

[davidlv]

ok thanks man, im whacking myself in the head of how stupid i can be. why didnt i have java in the first place tho?

I have Chromium installed, 32-bit only, and it runs fine without java installed.