help help help (Contact Info for Apple?)

Discussion in 'Mac Basics and Help' started by moffie, Feb 26, 2009.

  1. moffie macrumors newbie

    Joined:
    Feb 26, 2009
    #1
    can anyone help me find an email address i can write to about my iMac. it has been in repair for 6 weeks and now it would appear it is lost. the service from apple in spain is rubbish and i want someone in the head office in the states to kick some ass here in europe

    any help appreciated


    moffie
     
  2. Digital Corsair macrumors newbie

    Joined:
    Feb 26, 2009
    #2
    Did you not ship it in via a trackable method?
     
  3. moffie thread starter macrumors newbie

    Joined:
    Feb 26, 2009
    #3
    help help help again

    i called apple head office (in spain where i live) thery told me to take it to an apple reseller which i did 6 weeks ago and now it appears lost. last seen heading for madrid .


    the incident number given to me by apple now appears not to be a valid number despite the fact it was emailed to me by apple themselves


    i am pulling out my hair
     
  4. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #4
    The reseller should have provided you with paper work that they received the machine. Contact the reseller.
     
  5. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    From From the Forum Rules:
     
  6. moffie thread starter macrumors newbie

    Joined:
    Feb 26, 2009
    #6
    imac repair in spain

    thanks for the tips so far yes i do have a stamped receipt from the reseller who subsequently sent it off to madrid.

    I wanted apple to try and intervene because the service is appaling..

    I was also hoping that if i contacted apple US they may be more sucessful in getting some info out of apple spain.

    The original estimate of 15 days repair has gone on for 6 weeks and my main point is that apple spain gave us the incident number and told me where to take it. now 6 weeks later apple spain say they have no idea where it is and the number they gave me is not correct.


    is there no email address for apple? i have posted loads of feedbacks from the main site but they have not even been acknowledged


    Sorry to the moderator this is my first post and i am so angry i can hardly type. !!!!
     

Share This Page