HELP! High Sierra reboots everytime I run Chrome!

KhalDrogoSings

macrumors newbie
Original poster
Jun 18, 2019
10
0
Now that's weird.
I recently installed HS. All was ok (even Chrome) and then suddenly everytime I launch Chrome,zip,reboot!

I searched a lot. Seems very uncommon. Couldn't find a solution that works for me. I tried uninstall/reinstall,problem remains. It even happens when Chrome runs in safe mode.

*I don't know how important this is but it doesn't reboot automatically. It works for like 2-3 seconds and then restarts(if I quit Chrome in those 2-3 secs then it does not reboot)

Any thoughts???
 

benshive

macrumors 6502
Feb 26, 2017
282
2,191
United States
That's weird. Have you tried an app like AppCleaner to get rid of other files associated with Chrome that aren't removed when deleting the .app file?
 

ApfelKuchen

macrumors 68040
Aug 28, 2012
3,147
1,810
Between the coasts
Have you cleared the browser cache? Are there any tabs that try to open automatically? The fact that it crashes several seconds after opening suggests that it's trying to load a page when it crashes.

Not sure if this works with Chrome, but hold the Shift key while you open Chrome. For a lot of apps, this instructs the app to forget its Saved State (previously open tabs and windows, among other things).

If that doesn't work, try to duplicate the issue in a new admin user account. https://support.apple.com/HT204443 If it loads successfully, this points towards user-specific data (again, cache, open windows/tabs, user-specific settings, etc.). If it crashes in the same way, it points towards either the Chrome installation or the OS itself.
 

KhalDrogoSings

macrumors newbie
Original poster
Jun 18, 2019
10
0
hey!
1) i can't open the application enough time to clear cache. i made a clean install though
2) i tried the shift key and it took about 10 seconds (instead of 2-3) and rebooted again
3) tried the new user thing. worked for like one minute then rebooted again. grrrr
 

NoBoMac

Moderator
Staff member
Jul 1, 2014
2,478
889
Might try this from a Terminal to see if comes up:

Code:
/Applications/Google\ Chrome.app/Contents/MacOS/Google\ Chrome --disable-extensions
To clear cache outside of Chrome:

Code:
rm -rf ~/Library/Caches/Google/Chrome/Default/Cache/
rm -rf ~/Library/Caches/Google/Chrome/Default/Media\ Cache
Also, other browsers working ok?
 

KhalDrogoSings

macrumors newbie
Original poster
Jun 18, 2019
10
0
Might try this from a Terminal to see if comes up:

Code:
/Applications/Google\ Chrome.app/Contents/MacOS/Google\ Chrome --disable-extensions
To clear cache outside of Chrome:

Code:
rm -rf ~/Library/Caches/Google/Chrome/Default/Cache/
rm -rf ~/Library/Caches/Google/Chrome/Default/Media\ Cache
Also, other browsers working ok?
WHO ARE YOU ? It worked!

to answer your question yes only chrome had a problem.

what do you think fixed it? what do you think the problem was ?

THANK YOU!

edit: ok so I restarted and now it happens again. it seems that in order to work i need to uninstall-run your commands-reinstall. then it works but after i reboot it happens again.

any clue?
 
Last edited:

NoBoMac

Moderator
Staff member
Jul 1, 2014
2,478
889
What worked? Disable extensions or deleting the caches?

If disabling extensions, then you have a bad extension. If that is the case, will need to delete them manually via Terminal, since can't keep Chrome up long enough to remove them the official way.

Code:
rm ~/Library/Application\ Support/Google/Chrome/Default/Extensions/*
ADD: have you looked at the crash logs for Chrome via Console.app? Also, are you getting the "computer shutdown due to a problem" message when restarts? And if so, what is the panic message are you getting?
 
Last edited:

KhalDrogoSings

macrumors newbie
Original poster
Jun 18, 2019
10
0
1) I ran all 3 before it worked. I have no extensions downloaded so I'm guessing it's the caches?
2) no i get no panic message
3) what should I look for in console.app ?
 

NoBoMac

Moderator
Staff member
Jul 1, 2014
2,478
889
Re: console: search for google or chrome. Since you know what time the machine went down, can scroll back in the log to see what messages generated at that time. Can also look for crash reporter logs for Chrome.

You might have extensions. So, can try deleting the contents of the Extensions folder.

And if even then, might be some malware that hitched a ride via some "free" software you might have installed and keeps reinstalling itself. Might run Malwarebytes to see if anything odd.
 

KhalDrogoSings

macrumors newbie
Original poster
Jun 18, 2019
10
0
Hello
1) i already did that when you first told me but i found nothing :/ i checked for chrome,google and exact time. is it maybe in one of the console.app folders ? i checked everything though.
2) i also checked users/library/application support/google/chrome/ . there's supposed to be a 'crash report' folder. there is not.
3) also checked in library/logs/diagnostic reports. nothing seems to match.
3) malwarebytes found a threat. OSX.birdminer. i cleaned it-removed chrome with appcleaner,ran your commands,restarted,ran malwarebytes again(clean),reinstalled chrome-run chrome. problem remains :/

seems like now not even the commands you gave me can make it work for a bit.

any ideas? is it possible that a crash log does not even exist?
[doublepost=1560954794][/doublepost]The one thing I did find but not sure if it helps is this (in Mac analytics date on console.app) :
(it's right when I ran chrome and a 2-3 seconds before it reboots)

com.apple.message.domain: com.apple.graphics.clients

com.apple.message.architecture: 64

com.apple.message.context_type: GL

com.apple.message.signature2: 3770.100

com.apple.message.signature3: GL2

com.apple.message.signature1: com.google.Chrome

com.apple.message.intermediate_frameworks: CoreImage,CoreUI,libdispatch.dylib,HIToolbox

com.apple.message.summarize: YES

SenderMachUUID: 459104F2-4766-3423-A08F-499EA610DF39
 

Fishrrman

macrumors P6
Feb 20, 2009
17,216
5,558
What happens when you launch OTHER browsers (not Chrome)?
Do things then work as intended?

If so... Fishrrman's "go with what works" recommendation:
STOP using Chrome, and use something else.
 

KhalDrogoSings

macrumors newbie
Original poster
Jun 18, 2019
10
0
What happens when you launch OTHER browsers (not Chrome)?
Do things then work as intended?

If so... Fishrrman's "go with what works" recommendation:
STOP using Chrome, and use something else.
They work fine. I would have done that already and stop spending hours to fix it but unfortunately I use some important Chrome extensions that don't exist in other browsers.
 

Fishrrman

macrumors P6
Feb 20, 2009
17,216
5,558
" I use some important Google extensions that don't exist in other browsers."

Disable ALL of those extensions for the moment.
Launch Chrome.
Does the Mac restart?
 

KhalDrogoSings

macrumors newbie
Original poster
Jun 18, 2019
10
0
" I use some important Google extensions that don't exist in other browsers."

Disable ALL of those extensions for the moment.
Launch Chrome.
Does the Mac restart?
Yes. I actually haven't even installed the extensions yet. I'm still working from my old macbook pro.

I just wish there was at least a way to see what triggers the reboot!
 

KhalDrogoSings

macrumors newbie
Original poster
Jun 18, 2019
10
0
If anyone ever faces anything similar, my issue was with USB 3.0 ports. If I have a USB 3.0 device connected to a USB 3.0 port, as soon as Chrome runs the system crashes. Hope it can be useful to some.
 

chrfr

macrumors G3
Jul 11, 2009
8,203
2,530
If anyone ever faces anything similar, my issue was with USB 3.0 ports. If I have a USB 3.0 device connected to a USB 3.0 port, as soon as Chrome runs the system crashes. Hope it can be useful to some.
That certainly isn't normal behavior. It sounds like the USB devices being plugged in is really more of a symptom of a problem than the actual cause of the problem.
 

KhalDrogoSings

macrumors newbie
Original poster
Jun 18, 2019
10
0
I'd say you're right. Not being an expert though, this is all I can tell as far as why the problem happens.