I desperately need help to get my phone working. I just tried updating on my computer and there was an error and now my phone screen indicates that I need to connect to itunes but when I connect to itunes it says my phone is in restore mode so I can't use itunes. I've tried going to apple support but because I can't access my phone to get the serial number it won't let me progress. I am travelling overseas tomorrow and desperately need my phone to work. Is there anyone who can may be assist me please?