Help - I can't restore my phone

Rachael2042

macrumors newbie
Original poster
Jun 2, 2015
2
0
I desperately need help to get my phone working. I just tried updating on my computer and there was an error and now my phone screen indicates that I need to connect to itunes but when I connect to itunes it says my phone is in restore mode so I can't use itunes. I've tried going to apple support but because I can't access my phone to get the serial number it won't let me progress. I am travelling overseas tomorrow and desperately need my phone to work. Is there anyone who can may be assist me please?
 

Rachael2042

macrumors newbie
Original poster
Jun 2, 2015
2
0
Thanks but that did not work. I got a reply on another message to look at ht1808 apple article and this made it pretty clear I need to take it in for repairs. Very inconvenient.
 
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