Help - I can't restore my phone

Discussion in 'Mac Basics and Help' started by Rachael2042, Jun 2, 2015.

  1. Rachael2042 macrumors newbie

    Joined:
    Jun 2, 2015
    #1
    I desperately need help to get my phone working. I just tried updating on my computer and there was an error and now my phone screen indicates that I need to connect to itunes but when I connect to itunes it says my phone is in restore mode so I can't use itunes. I've tried going to apple support but because I can't access my phone to get the serial number it won't let me progress. I am travelling overseas tomorrow and desperately need my phone to work. Is there anyone who can may be assist me please?
     
  2. AlliFlowers Contributor

    AlliFlowers

    Joined:
    Jan 1, 2011
    Location:
    L.A. (Lower Alabama)
    #2
    Have you tried holding both the power and home button simultaneously, counting to ten and then letting go of the home button?
     
  3. Rachael2042 thread starter macrumors newbie

    Joined:
    Jun 2, 2015
    #3
    Thanks but that did not work. I got a reply on another message to look at ht1808 apple article and this made it pretty clear I need to take it in for repairs. Very inconvenient.
     
  4. KoolStar macrumors demi-god

    KoolStar

    Joined:
    Oct 16, 2006
    Location:
    Kentucky
    #4
    You may try putting it in dfu mode and doing a restore.
     

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