Help installing a printer

Discussion in 'Mac Basics and Help' started by allboy253, Jun 14, 2015.

  1. allboy253 macrumors newbie

    Joined:
    Apr 26, 2010
    #1
    so im trying to install a new printer on my moms older Mac mini with Loin and the driver i down loaded and i'm attempting to install from Cannon is "greyed out" and wont open along with all her down loaded files are grey. How do you fix these greyed out files?
     
  2. r0k macrumors 68040

    r0k

    Joined:
    Mar 3, 2008
    Location:
    Detroit
    #2
    It would help if you provided the model number of the printer and the date of the driver files you are attempting to install. I seem to remember seeing some files greyed out if they were Rosetta (powerpc) executables on newer versions of OSX. I just can't remember if Rosetta stopped working in Lion or later.
     
  3. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #3
    Yes, Lion was the first OS X version, after Snow Leopard, that did not support Rosetta.
     
  4. Taz Mangus macrumors 68040

    Taz Mangus

    Joined:
    Mar 10, 2011
    #4
    Not sure if when you say you downloaded the printer driver you mean you downloaded before or after you upgraded to Lion. Have you tried going to the Canon website and checking that the version of the printer driver is compatible with Lion?
     

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