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Help! ios update & Ipad 2 wants to restore??

K

Kazco

macrumors newbie
Original poster
Jan 3, 2012
5
1
Hi,

Just tried the ios 6.2.1 (?) update for my perfectly functioning ipad 2 wifi..... for some reason I turned back to look how it is going and it suddenly (like 10 seconds) has the plug in to itunes symbol on the screen.

Also can't seem to force it to shut down...... it just pops back to the same screen even after holding down the power button, both buttons, no slider.... grumble mutter..... I don't get it?????

I don't think I have ever plugged my ipad into my macbook, never needed to... but I can if I need to....

So, has my pad lost everything in the 10 seconds it started the os update?

Surely not? I can't believe/understand what has happened, I'd like to know though..... my 4000 photos, my documents, all my downloaded pdfs & magazines & instructions and.... well you know a couple of years of 'stuff' on there..

I do have cloud space & I'm pretty sure the pad would have been backed up over night when it was on charge as I understand it? As well as my phone & my macbook - hope it's all there??

So any suggestions as to what I should do now? There is only one thing to do as offered on the ipad screen and when plugging it into my macbook just asks me if I am sure I want to factory restore..... so I unplugged it..... it's never been set up with my macbook that I can remember.....ever! I've never restored it, never mucked around with settings or anything really.....

I've never ever had a problem, till now...... does anyone know if there were any issues with the update? My iphone 4s update seems fine from the other day........

Please help!!! :-( -not happy...... :-(

Please, Thank you!!!

Kaz
 
Sorry to hear what happened, but I'm afraid your only option now is to let iTunes restore it to factory settings, then hope that all your data was backed up to iCloud. If the iPad has been backing up to iCloud, then after you restore, you should be able to sign in with your iCloud account and restore your apps and data. The restore process can take several hours, sometimes most of a day, depending on your internet speed and how much data you have in your backup. Just walk away and DO NOT TOUCH your iPad until it completes, and all the apps have fully redownloaded -- people have been known to mistakenly think the process is complete and start using their iPads before all data and apps have fully downloaded, thereby losing data.

And in the future, double-check to make sure your iPad data is being backed up, rather than just assuming it is. It's a good idea to have BOTH an iCloud backup and a backup on your computer. What I do is I have my iPad set up to backup to iCloud, but every once in a while, I connect it to my computer, and click "backup" in iTunes. This creates a backup on your computer without disturbing the iCloud auto-backup setting.

While a failure during the update process does not happen often, it does happen, as you unfortunately found out. And iPads can get lost, stolen or damaged. So backup, backup and backup. Set up photo stream, copy your PDFs to Dropbox, don't let any data that's important to you exist only on your iPad.
 
Hi,

Thanks! Who knows why these things happen sometimes,which is why I do have photo streaming & extra cloud...... the macbook is new so haven't sorted out a 'system' yet though it has time machine so should be okay.... The clouds last back up of the ipad was the night before the big crash.....:rolleyes: so should be okay.......

Anyway, I'm pretty patient......but wonder will my ipad need to be plugged into my macbook all that time? I'm thinking of the piggy backing here, turning off sleep, needing power for the macbook to power the iPad??

Before I set them up for a long day of connecting and me finding other things to do? Or once the main itunes & ipad settings have been reset - will it back up the data from the cloud?

Thanks for your help, so annoying but better than happening when I go away.....

Cheers!
 
Once the iPad is restored to factory, you can disconnect it from the MacBook and plug into a power adapter, and then log in to your iCloud account and start restoring.

Good to hear you have a recent iCloud backup, hopefully it has all your data!

For future reference, if you keep your iPad backed up to your MacBook, the restore process will take a lot less time. The time-consuming part is downloading all the apps and data from the Internet, if you have that backed up to your MacBook, it's all right there, and it goes right from your MacBook to the iPad. Still takes a while, but nowhere as long as restoring from iCloud.
 
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