HELP! iPhone screen went purple/blue

[mzd90]

So my phone went blue a few days ago, and I plugged it into my computer and had to do a restore. Everything was fine after that. I woke up this am and my phone wouldn't turn on. So I plugged it into my computer and it said it was in recovery mode. I tried to restore, but I got an "The iphone could not be restored. An unknown error occurred (4005)" I tried different computers with different itunes, made sure everything was up to date. Nothing. Well after a few times of trying to get my screen to come on, it came back up with a purple/blue screen that I wasn't able to do anything with.

Anyone had any of these problems?

iPhone 6 64g and latest software.

 

[Apple_Robert]

Outside of trying a different cable, your best bet for prompt service is the Apple store.

http://support.apple.com/en-us/HT201444

 

[mzd90]

Outside of trying a different cable, your best bet for prompt service is the Apple store.

http://support.apple.com/en-us/HT201444

Yeah I tried multiple cables. Only problem with apple is I dropped my phone in the snow like 3 months ago... Nothing happened and I had my phone in rice for 24 hours. I just hope they don't go "oh there is some water damage, it's your fault" when it's a software issue.

 

[Apple_Robert]

Yeah I tried multiple cables. Only problem with apple is I dropped my phone in the snow like 3 months ago... Nothing happened and I had my phone in rice for 24 hours. I just hope they don't go "oh there is some water damage, it's your fault" when it's a software issue.

What you are experiencing may be directly related to your accident. Who knows. I Googled your experience and didn't find anything.

If you take it to Apple and sensors were tripped, you can still get a new phone, using one of your replacements under AppleCare, if you have it. Yea, it would cost you money but, not as much as a new phone or what a repair would probably be.

Are you excited for the game tomorrow? My Sister in Law is a big cheesehead.

 

[mzd90]

What you are experiencing may be directly related to your accident.

If you take it to Apple and sensors were tripped, you can still get a new phone, using one of your replacements under AppleCare, if you have it. Yea, it would cost you money but, not as much as a new phone or what a repair would probably be.

I don't
Never had a problem with any device before, so didn't get it

 

[Apple_Robert]

I don't
Never had a problem with any device before, so didn't get it

Check this out.

https://forums.macrumors.com/threads/1783446/

 

[IndoX]

Check this out.

https://forums.macrumors.com/threads/1783446/

Full unit failure due to liquid damage supersedes all else.

 

[Apple_Robert]

Full unit failure due to liquid damage supersedes all else.

I understand that. At this point, we don't know for sure that is the problem, albeit the circumstantial evidence is pointing in that direction. It is a chance the OP should take, in my opinion. If Apple says liquid damage, the OP can take the phone and look elsewhere for a repair at a lower cost, if Apple quote is too high.

 

[IndoX]

I understand that. At this point, we don't know for sure that is the problem, albeit the circumstantial evidence is pointing in that direction. It is a chance the OP should take, in my opinion. If Apple says liquid damage, the OP can take the phone and look elsewhere for a repair at a lower cost, if Apple quote is too high.

Absolutely.

Blue screens are a common enough issue at the Genius Bar since the introduction of TouchID. OP, with devices that do not power on, blank displays, or liquid - Mobile Genius will prompt your tech to go to the back and inspect the device.

If they find any liquid contact indicator triggered, it will be an out of warranty replacement cost of $299 plus tax. If not (let's hope), it will be covered under warranty.

By the way, don't mention liquid or the snow. If it's liquid they will find it even if you don't mention it.

 

[mzd90]

Absolutely.

Blue screens are a common enough issue at the Genius Bar since the introduction of TouchID. OP, with devices that do not power on, blank displays, or liquid - Mobile Genius will prompt your tech to go to the back and inspect the device.

If they find any liquid contact indicator triggered, it will be an out of warranty replacement cost of $299 plus tax. If not (let's hope), it will be covered under warranty.

By the way, don't mention liquid or the snow. If it's liquid they will find it even if you don't mention it.

Thank you, I had almost a heart attack when it fell in the snow, but after months of not having any problems I thought everything was good :/

I made an appointment for Friday and hopefully they don't find any liquid indicators triggered


thanks for the replies both of you

----------

What you are experiencing may be directly related to your accident. Who knows. I Googled your experience and didn't find anything.

If you take it to Apple and sensors were tripped, you can still get a new phone, using one of your replacements under AppleCare, if you have it. Yea, it would cost you money but, not as much as a new phone or what a repair would probably be.

Are you excited for the game tomorrow? My Sister in Law is a big cheesehead.

I am excited for the game tomorrow. Going to be a big day, hopefully we win

I would have to pay to get it fixed. Is apple the best place to do that, or can other places do it cheaper?

 

[Apple_Robert]

Thank you, I had almost a heart attack when it fell in the snow, but after months of not having any problems I thought everything was good :/

I made an appointment for Friday and hopefully they don't find any liquid indicators triggered


thanks for the replies both of you

----------




I am excited for the game tomorrow. Going to be a big day, hopefully we win

I would have to pay to get it fixed. Is apple the best place to do that, or can other places do it cheaper?

If it were me, I would pay Apple to repair it, unless it was more practical to buy a new one. You can probably find some places that quote you less. Will their work and warranty be just as strong? That is something you will need to sort through.

Hopefully, your problem isn't related to your accident.

Go Pack Go.

 

[mzd90]

If it were me, I would pay Apple to repair it, unless it was more practical to buy a new one. You can probably find some places that quote you less. Will their work and warranty be just as strong? That is something you will need to sort through.

Hopefully, your problem isn't related to your accident.

Go Pack Go.

Well I got back from the apple store and they gave me a new phone
The guy plugged it into his computer and saw that it wouldn't restore and said "well it's a software problem so we are going to get you a new phone"

So happy I was prepared to pay the 300 to get it fixed due to water damage.