HELP! iPhone screen went purple/blue

Discussion in 'iPhone' started by mzd90, Jan 17, 2015.

  1. mzd90 macrumors member

    mzd90

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    Wisconsin
    #1
    So my phone went blue a few days ago, and I plugged it into my computer and had to do a restore. Everything was fine after that. I woke up this am and my phone wouldn't turn on. So I plugged it into my computer and it said it was in recovery mode. I tried to restore, but I got an "The iphone could not be restored. An unknown error occurred (4005)" I tried different computers with different itunes, made sure everything was up to date. Nothing. Well after a few times of trying to get my screen to come on, it came back up with a purple/blue screen that I wasn't able to do anything with.

    Anyone had any of these problems?

    iPhone 6 64g and latest software.
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

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    #2
  3. mzd90 thread starter macrumors member

    mzd90

    Joined:
    Oct 27, 2012
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    #3
    Yeah I tried multiple cables. Only problem with apple is I dropped my phone in the snow like 3 months ago... Nothing happened and I had my phone in rice for 24 hours. I just hope they don't go "oh there is some water damage, it's your fault" when it's a software issue.
     
  4. BasicGreatGuy Contributor

    BasicGreatGuy

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    #4
    What you are experiencing may be directly related to your accident. Who knows. I Googled your experience and didn't find anything.

    If you take it to Apple and sensors were tripped, you can still get a new phone, using one of your replacements under AppleCare, if you have it. Yea, it would cost you money but, not as much as a new phone or what a repair would probably be.

    Are you excited for the game tomorrow? My Sister in Law is a big cheesehead.
     
  5. mzd90 thread starter macrumors member

    mzd90

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    #5
    I don't :(
    Never had a problem with any device before, so didn't get it :(
     
  6. BasicGreatGuy Contributor

    BasicGreatGuy

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    #6
  7. IndoX macrumors 6502

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    #7
  8. BasicGreatGuy Contributor

    BasicGreatGuy

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    #8
    I understand that. At this point, we don't know for sure that is the problem, albeit the circumstantial evidence is pointing in that direction. It is a chance the OP should take, in my opinion. If Apple says liquid damage, the OP can take the phone and look elsewhere for a repair at a lower cost, if Apple quote is too high.
     
  9. IndoX macrumors 6502

    Joined:
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    #9
    Absolutely.

    Blue screens are a common enough issue at the Genius Bar since the introduction of TouchID. OP, with devices that do not power on, blank displays, or liquid - Mobile Genius will prompt your tech to go to the back and inspect the device.

    If they find any liquid contact indicator triggered, it will be an out of warranty replacement cost of $299 plus tax. If not (let's hope), it will be covered under warranty.

    By the way, don't mention liquid or the snow. If it's liquid they will find it even if you don't mention it.
     
  10. mzd90 thread starter macrumors member

    mzd90

    Joined:
    Oct 27, 2012
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    Wisconsin
    #10
    Thank you, I had almost a heart attack when it fell in the snow, but after months of not having any problems I thought everything was good :/

    I made an appointment for Friday and hopefully they don't find any liquid indicators triggered :(


    thanks for the replies both of you

    ----------


    I am excited for the game tomorrow. Going to be a big day, hopefully we win :D

    I would have to pay to get it fixed. Is apple the best place to do that, or can other places do it cheaper?
     
  11. BasicGreatGuy Contributor

    BasicGreatGuy

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    #11
    If it were me, I would pay Apple to repair it, unless it was more practical to buy a new one. You can probably find some places that quote you less. Will their work and warranty be just as strong? That is something you will need to sort through.

    Hopefully, your problem isn't related to your accident.

    Go Pack Go.
     
  12. mzd90 thread starter macrumors member

    mzd90

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    #12
    Well I got back from the apple store and they gave me a new phone :D
    The guy plugged it into his computer and saw that it wouldn't restore and said "well it's a software problem so we are going to get you a new phone"

    So happy :D:D I was prepared to pay the 300 to get it fixed due to water damage.
     

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