Help: iPhone turning off - battery maybe?

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Jedi5, Apr 18, 2010.

  1. Jedi5 macrumors 6502

    Jedi5

    Joined:
    Aug 16, 2009
    Location:
    North Burbs, IL
    #1
    need help over here with my iPhone - maybe the battery... not sure.

    have iPhone 3GS less than 1 yr old.
    phone is JB but not running any background apps nor am i over loaded with apps.

    for the most part when i go to sleep, i don't plug my iPhone to charge as it doesn't need it. there is still plenty of battery to hold me over till the morning.

    woke up yesterday and my iPhone was "dead".
    didn't think much of it at first as I thought it was the battery.
    plugged the phone to charge but didn't hear the "chime" when you connect/disconnect. the charge icon came up with the battery showing red with almost no power.

    played around with the connection and tada... phone turned back on showing battery at 100%. this happened with the phone being charged less then 1 minute.

    wake up this morning again to the same problem.
    phone is "dead" as in the battery drained over night.
    connected phone to charger and no chime.
    played around with the connection and phone turns back on showing battery at 100%.

    could it be the battery? i'm looking at the batter icon right now and the batter shows full power. which is weird because 2 minutes earlier it showed the batter dead.

    my 1 yr warranty is up in about 2 months btw.
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
  3. Jedi5 thread starter macrumors 6502

    Jedi5

    Joined:
    Aug 16, 2009
    Location:
    North Burbs, IL
    #3
    OK, something is def wrong and i think it might be the battery.
    i'm checking the settings for the phone and all of a sudden, i get a blank screen and the little spiral pops up like the phone is powering off.

    i didn't touch anything and the phone powered off by itself.

    so again i have to play with the connection and the phone turns back on.
     
  4. Jedi5 thread starter macrumors 6502

    Jedi5

    Joined:
    Aug 16, 2009
    Location:
    North Burbs, IL
    #4
    i was reading it is $79 for an exchange, is this correct?

    do i go to an Apple store or the AT&T store where i bought it?
    also, i give them my info and they'll know exactly when my year is up, right?
    asking in case i can't find my receipt.

    thanks
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    Apple store, not at&t.
    They will exchange it free of charge since its still under warranty.
    Just go there and tell them about the problem you're having with it.
    You wont need the receipt, they can pull up all the info on their system thru the iphones serial number.
     
  6. Jedi5 thread starter macrumors 6502

    Jedi5

    Joined:
    Aug 16, 2009
    Location:
    North Burbs, IL
  7. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #7
    Yes, definetelly do that before you go to Apple.
     
  8. Jedi5 thread starter macrumors 6502

    Jedi5

    Joined:
    Aug 16, 2009
    Location:
    North Burbs, IL
    #8
    Thanks again.

    When I go to the Apple store, will they try and give me a hard time
    about the exchange or it is a simple process?

    I guess I wanted to be prepared in case they give me the run around.

    I'll def restore my phone before I go.

    Side note: anyway to save my JB apps before I restore?
    If I back up, will that save all the apps on the phone?
     
  9. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #9
    I doubt they'll give you any trouble.
    Just be nice and polite and they will accomodate you.
    About JB apps you can use aptbackup for that but not sure you'll be able to JB it if your replacement has 3.1.3 already installed.
     
  10. jp70 macrumors member

    Joined:
    Jul 7, 2008
    Location:
    Palmdale, CA
    #10
    Of course there's always a possibility of that one employee that gives you a hard time, but I'm guessing you won't have a problem. I've been dealing with Apple Store customer service for various things for 6 years now and I haven't had one bad experience. They are top notch.

    As far as your JB. I don't assume to know the level of your expertise in with jail-breaking. You'll most likely get a refurb with 3.1.3 OS and the new boot rom. This is fairly difficult to JB, if not impossible, for the average user to JB. Hackers like GeoHot have posted video of their success with the new config and there's speculation of a new "black ra1n" release forthcoming.
     

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