Help, iTunes 10.2.2 keeps crashing

Discussion in 'Mac Basics and Help' started by Jas123, Apr 21, 2011.

  1. Jas123, Apr 21, 2011
    Last edited: Apr 22, 2011

    Jas123 macrumors member

    Apr 1, 2008

    I think this started to happen after I did a software update some time earlier this week. Every time I try to open up iTunes it crashes on me.

    I get this message: The application iTunes quit unexpectedly.
    What I have tried so far:
    1. reinstall 10.2.2
    2. repair disk permissions and the disk itself

    Thanks for your help.

    [edit: additional info]

    It appears that iTunes will run if I launch it under a different user account

    I also tired deleting preference files and launching in safe mode to no avail
  2. Jas123 thread starter macrumors member

    Apr 1, 2008
    Still looking for a solution. Any help would be appreciated.
  3. Knoodles macrumors 6502


    Feb 2, 2003
    Gone to the Beach
    So something in your account is causing it to crash. How about an iTunes plug-in or extension? Look in your user folder>Library>iTunes>iTunes Plug-ins
  4. Jas123 thread starter macrumors member

    Apr 1, 2008
    Thank you for your suggestion Knoodles.

    I have nothing in the plug-ins folder. Do you have any other ideas?
  5. dashcs macrumors regular

    Oct 2, 2009
    Well if you removed all itunes.plist from your user account and dont have 3rd party itunes addon.
    And your opening itunes from the application folder.

    Theres one thing left....your itunes folder is at fault.

    Safe way without doing anything with your itunes folder is

    Hold option key when you launch itunes.
    You get a prompt,click on create new itunes library.
    If that opens,your old itunes library is corrupted or incorrect permissions.
  6. Jas123 thread starter macrumors member

    Apr 1, 2008
    Thank you dashcs, this allows me to open up iTunes now. Do you happen to know what would have caused this?

    Seeing how you were able to solve my problem, I am hopeful that you may be able to answer another question I have: Since April 25th, I've had over 2,000 console messages reading: policy denied mach service lookup. These have all been for Google Chrome. I've also been getting a fair amount of _NSAutoreleaseNoPool() messages when using Safari. Any ideas?

    Thanks again for your help with iTunes. I had looked everywhere else to no avail.

Share This Page