Help iTunes 12 won't open

Discussion in 'OS X Yosemite (10.10)' started by toddsimon, Aug 23, 2014.

  1. toddsimon, Aug 23, 2014
    Last edited: Aug 23, 2014

    toddsimon macrumors member


    Feb 14, 2014
    I had to restore my phone to fix a battery issue, itunes crashed during the restore and now it won't re-open so I can't finish my restore and now I have no phone. Any ideas how to fix this? When I open itunes it just quits immediately.

    It'll open but as soon as I plug my iphone it'll crash.
  2. NZfly macrumors member

    Jun 13, 2014

    Yeah this is a bug with it I had the same problem restoring my iPhone last night I've reported it to apple but as soon as you plug an iPhone in recovery mode or anything it crashes so you'll need to use a mac or PC with iTunes 11.
  3. oGu macrumors regular

    Sep 19, 2007
    I have the same issue. Tried to update my iPhone 5S to iOS 8 and it crashed during the process. Now my phone is stuck in DFU mode and as soon as I plug it into the USB port iTunes 12 crashes. If I leave it connected iTunes just refuses to start. As soon as I disconnect the phone it works again perfectly. So avoid updating or restoring devices using iTunes 12 and Yosemite right now as it will brick your device.
  4. Dylatron2000 macrumors regular


    Aug 4, 2011
    Durham, NC
    Same thing has happened to me when trying to update my 5s to 7.1.2, when the phone gets into recovery mode, iTunes crashes. It's not an isolated problem, have reported it through bug reporter but we probably won't see a fix until a new iTunes 12 update or the net PB (if there is one).

    One way to fix it, if you are not doing a DFU restore, is to download the app TinyUmbrella (yes it is big in the jailbreak scene but it works here) and use the "exit recovery" function and it will kick your iPhone out of recovery mode and back to working order.

    Had to do this three times last night before I realized that iTunes crashing wasn't a one time ordeal ('¬_¬)
  5. burgman macrumors 68000


    Sep 24, 2013
    Add me to this list. My 5s suddenly filled 23GB with other storage after syncing with the new beta. Same crash behavior, I forgot about TinyU thanks for reminding me!!!
  6. chriscl macrumors 6502


    Jan 4, 2008
    Stuttgart, Germany
    I have this as well, I've had my iPhone unlocked and - of course - need to restore it as part of that process.

    Any iOS device in recovery mode kills iTunes stone-dead, and it will not open.

    Remove the USB cable, and iTunes runs as normal.

    Embarrassingly, I'm now having to use my work Windows laptop to try and recover my iPhone.

    Oh well, that's why it's a "Beta"!:D
  7. Variant macrumors 6502


    Oct 22, 2005
    Sorry to highjack the thread, but is there any way to clear the songs up next from playing? Seems they took this function away in the latest beta; something I use all the time.
  8. jbeck22 macrumors newbie

    Nov 20, 2013
    Thanks so much for mentioning this! I totally forgot about TinyUmbrella since I'm in the JB scene anymore. I ran into this issue tonight with my iPad Mini Retina and TU had my iPad back up and running in about 30 secs.

    Thanks again!:D
  9. jakudo macrumors member

    Dec 21, 2008
    Prague, Czech Republic
    Help iTunes 12 won't open

    Thanks for the TinyUmbrella, you've saved my iPad :)
  10. MadeToMac macrumors newbie

    Jul 27, 2014
    Thanks for the TinyUmbrella tip! Was seconds away from restoring phone from a
    Windows VM :rolleyes:

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