HELP! iTunes crashes on Startup.

Discussion in 'Mac Basics and Help' started by Meyvn, Mar 30, 2010.

  1. Meyvn macrumors 6502

    Joined:
    Feb 3, 2005
    #1
    Okay, so last night I updated to 10.6.3. A couple hours later, I closed down iTunes and opened it back up to discover that it wouldn't open anymore. I tried removing the library file, thinking it might have become corrupted somehow, and iTunes would sort of half-open, but not for long. And then when I'd try to open it up again, it would crash.

    At this stage, I could get it to briefly open every time by removing all the library files every time, but then it would recreate them, and when it close/crash (and it would do this every time fairly quickly), it would once again not open at all unless I removed the library files.

    At this point, I tried this: http://support.apple.com/kb/ht1224 to entirely remove all traces of iTunes, and then reinstalled the latest version, 9.0.3. Now, the problem was actually worse; it would ONLY open to the point where it would ask me to agree to the iTunes EULA, and then after I did, it would immediately shut down again.

    At no time in this process, by the way, did it EVER give me an "iTunes shut down unexpectedly" message. It NEVER gave me the option to "ignore, report, reopen." So I'm not even entirely sure if it crashed; iTunes might've simply found something it did not like and decided to close. I am not sure.

    Next, I tried reinstalling the 10.6.3 update all over again, uninstalling iTunes from scratch all over again, AND restoring my System files from an older save on Time Machine. Still nothing. I've restarted innumerable times, uninstalled and reinstalled from scratch several times.

    I suspect (though cannot know for sure) that what caused iTunes to refuse to stay open anymore was related to my having used Monolingual. I've used Monolingual many times over the years and not suffered for it, but it's the only thing that makes sense, because iTunes opened fine originally when I'd first done my restarts after updating, but then when I simply shut down and reopened the application once it wouldn't work anymore.

    Since Monolingual works while other applications are open, I find it most likely that it removed something necessary that iTunes needed. Just for the record, what I used it to remove this particular time were as follows: all languages except French, English, and Swedish, and all architectures except ARM and Intel. I suspect this latter move was what did it, but I have no idea why, as I've done it once before and it was fine. The only other thing I can think of that could possibly be related is my having installed Final Cut Express last night, but I seriously doubt it.

    Can anyone help? I feel as though I've tried everything!
     
  2. Meyvn thread starter macrumors 6502

    Joined:
    Feb 3, 2005
    #2
    Update: found a crash log. It said the reason is "EXC_BAD_ACCESS" and "KERN_PROTECTION_FAILURE". Also, tried uninstalling the whole thing, then reinstalling an older version of iTunes, 8.2. That didn't help any, either. Here's the top part of the crash log:

    Process: iTunes [3053]
    Path: /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier: com.apple.iTunes
    Version: 9.0.3 (9.0.3)
    Build Info: iTunes-9031501~5
    Code Type: X86 (Native)
    Parent Process: launchd [217]

    PlugIn Path: /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
    PlugIn Identifier: net.telestream.license
    PlugIn Version: 1.0.7.2-GC (1.0.7.2-GC)

    Date/Time: 2010-03-30 05:19:03.327 -0400
    OS Version: Mac OS X 10.6.3 (10D573)
    Report Version: 6

    Exception Type: EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000012
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.apple.iTunes 0x0069632b 0x1000 + 6902571
    1 com.apple.iTunes 0x006963bb 0x1000 + 6902715
    2 com.apple.iTunes 0x000da6c9 0x1000 + 890569
    3 com.apple.iTunes 0x000da5ee 0x1000 + 890350
    4 libSystem.B.dylib 0x9665f3bf __cxa_finalize + 208
    5 libSystem.B.dylib 0x9665f2d4 exit + 33
    6 net.telestream.license 0x0173da06 non-virtual thunk to TSLicenseF4M::~TSLicenseF4M() + 722
    7 net.telestream.license 0x0173a11a TSLicense::GetVersion(unsigned long&) + 48
    8 net.telestream.wmv.import 0x1be2658e ACWma1DecoderEntry + 1614
    9 net.telestream.wmv.import 0x1be14cc5 MjpgDecompressorComponentDispatch + 52741
    10 net.telestream.wmv.import 0x1be17f75 MjpgDecompressorComponentDispatch + 65717
    11 net.telestream.wmv.import 0x1be02ec0 MmsMediaHandlerComponentDispatch + 13936
    12 ...ple.CoreServices.CarbonCore 0x92e946f0 CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
    13 net.telestream.wmv.import 0x1be0306d M4s2DecompressorComponentDispatch + 205
    14 ...ple.CoreServices.CarbonCore 0x92e8cd87 CallComponentDispatch + 29
    15 ...ple.CoreServices.CarbonCore 0x92e8cd68 CallComponentOpen + 43
    16 ...ple.CoreServices.CarbonCore 0x92e8b040 OpenAComponent + 433
    17 ...ple.CoreServices.CarbonCore 0x92e909a9 OpenComponent + 24
    18 ...ple.CoreServices.CarbonCore 0x92e8ce34 CallComponent + 171
    19 ...ple.CoreServices.CarbonCore 0x92e8cd87 CallComponentDispatch + 29
    20 ...ple.CoreServices.CarbonCore 0x92f1afaa CallComponentGetPublicResource + 56
    21 com.apple.QuickTime 0x91cf8ec6 cchaMissing + 348
    22 ...ple.CoreServices.CarbonCore 0x92ebd411 GetComponentPublicResourceList + 476
    23 com.apple.QuickTime 0x91cf80de startUsingCachedCodecCharacterizations + 264
    24 com.apple.QuickTime 0x91cf772a FindBestChain + 29
    25 com.apple.QuickTime 0x91cf6308 ICMSequenceGetChain + 392
    26 com.apple.QuickTime 0x91cef4e1 DoBandedDecompress + 5677
    27 com.apple.QuickTime 0x91cedbe1 ICMAction + 961
    28 com.apple.QuickTime 0x91cec8c8 ICMDeviceLoop + 546
    29 com.apple.QuickTime 0x91ceb93a DecompressSequenceBeginPrivate2 + 1967
    30 com.apple.QuickTime 0x91d493ea DecompressSequenceBeginS + 127
    31 ...ickTimeComponents.component 0x97809526 v2m_getNewSeqOrSess + 2722
    32 ...ickTimeComponents.component 0x9780a0b8 v2m_ensureSequenceIsReady + 209
    33 ...ickTimeComponents.component 0x9780dc21 QueueAFrame + 400
    34 ...ickTimeComponents.component 0x9780efd5 v2m_doWhatTheMentorTellsUs + 1252
    35 ...ickTimeComponents.component 0x97812847 Video2MoviesTask + 2891
    36 ...ple.CoreServices.CarbonCore 0x92e9f9b1 callComponentStorage_44444 + 49
    37 ...ple.CoreServices.CarbonCore 0x92e946f0 CallComponentFunctionCommonWithStorage(char**, ComponentParameters*, long (*)(), unsigned long) + 54
    38 ...ickTimeComponents.component 0x977ffd47 Video2ComponentDispatch + 212
    39 ...ple.CoreServices.CarbonCore 0x92e8cd87 CallComponentDispatch + 29
    40 com.apple.QuickTime 0x91d47a3a MediaMoviesTask + 61
    41 com.apple.QuickTime 0x91d467d3 TaskMovie_priv + 4808
    42 com.apple.QuickTime 0x91d59625 MoviesTask_priv + 101
    43 com.apple.iTunes 0x002fc527 0x1000 + 3126567
    44 com.apple.iTunes 0x002fedf4 0x1000 + 3137012
    45 com.apple.iTunes 0x00302274 0x1000 + 3150452
    46 com.apple.iTunes 0x00020881 0x1000 + 129153
    47 com.apple.iTunes 0x00103d6b 0x1000 + 1060203
    48 com.apple.iTunes 0x001cf296 0x1000 + 1893014
    49 com.apple.iTunes 0x0026b924 0x1000 + 2533668
    50 com.apple.iTunes 0x0026bbec 0x1000 + 2534380
    51 com.apple.iTunes 0x00279688 0x1000 + 2590344
    52 com.apple.iTunes 0x00279937 0x1000 + 2591031
    53 com.apple.iTunes 0x001fd106 0x1000 + 2081030
    54 com.apple.iTunes 0x001fd5b1 0x1000 + 2082225
    55 com.apple.iTunes 0x00330ee2 0x1000 + 3342050
    56 com.apple.iTunes 0x00330f04 0x1000 + 3342084
    57 com.apple.iTunes 0x000260c7 0x1000 + 151751
    58 com.apple.iTunes 0x001fd3f5 0x1000 + 2081781
    59 com.apple.iTunes 0x001ed33c 0x1000 + 2016060
    60 com.apple.iTunes 0x00033775 0x1000 + 206709
    61 com.apple.iTunes 0x00032408 0x1000 + 201736
    62 com.apple.iTunes 0x002e7205 0x1000 + 3039749
    63 com.apple.iTunes 0x00033167 0x1000 + 205159
    64 com.apple.iTunes 0x00033111 0x1000 + 205073
    65 com.apple.iTunes 0x001e6229 0x1000 + 1987113
    66 com.apple.iTunes 0x001f4dd9 0x1000 + 2047449
    67 com.apple.iTunes 0x000f4f7a 0x1000 + 999290
    68 com.apple.iTunes 0x001be562 0x1000 + 1824098
    69 com.apple.HIToolbox 0x993710a9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    70 com.apple.HIToolbox 0x99370370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    71 com.apple.HIToolbox 0x993701cf SendEventToEventTargetWithOptions + 58
    72 com.apple.HIToolbox 0x993a4d10 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
    73 com.apple.HIToolbox 0x993714fa DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    74 com.apple.HIToolbox 0x99370370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    75 com.apple.HIToolbox 0x99392b55 SendEventToEventTarget + 52
    76 com.apple.iTunes 0x003be405 0x1000 + 3920901
    77 com.apple.HIToolbox 0x993710a9 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
    78 com.apple.HIToolbox 0x99370370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    79 com.apple.HIToolbox 0x993701cf SendEventToEventTargetWithOptions + 58
    80 com.apple.HIToolbox 0x993a4d10 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
    81 com.apple.HIToolbox 0x993714fa DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
    82 com.apple.HIToolbox 0x99370370 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
    83 com.apple.HIToolbox 0x99392b55 SendEventToEventTarget + 52
    84 com.apple.HIToolbox 0x9951bdf7 ToolboxEventDispatcher + 86
    85 com.apple.HIToolbox 0x9951bf2f RunApplicationEventLoop + 243
    86 com.apple.iTunes 0x000f4904 0x1000 + 997636
    87 com.apple.iTunes 0x000f4814 0x1000 + 997396
    88 com.apple.iTunes 0x0000acff 0x1000 + 40191
    89 com.apple.iTunes 0x00004216 0x1000 + 12822
    90 com.apple.iTunes 0x00002efb 0x1000 + 7931
    91 com.apple.iTunes 0x00002e29 0x1000 + 7721

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x96666b42 kevent + 10
    1 libSystem.B.dylib 0x9666725c _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x96666719 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x966664be _dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x96665f41 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x96665d86 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x966402fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x96640a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x942c500f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x942c40f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x942ca034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x00363bc2 0x1000 + 3550146
    6 libSystem.B.dylib 0x9666da19 _pthread_start + 345
    7 libSystem.B.dylib 0x9666d89e thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x96640342 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x9666deb8 _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x966b642f pthread_cond_wait + 48
    3 com.apple.iTunes 0x0001a977 0x1000 + 104823
    4 com.apple.iTunes 0x0001a3f5 0x1000 + 103413
    5 libSystem.B.dylib 0x9666da19 _pthread_start + 345
    6 libSystem.B.dylib 0x9666d89e thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x9665f286 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x9430482d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x9666da19 _pthread_start + 345
    3 libSystem.B.dylib 0x9666d89e thread_start + 34

    Thread 5:
    0 libSystem.B.dylib 0x96640342 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x9666deb8 _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x966b642f pthread_cond_wait + 48
    3 com.apple.iTunes 0x0002d6db 0x1000 + 181979
    4 com.apple.iTunes 0x0002d657 0x1000 + 181847
    5 com.apple.iTunes 0x0002d5d0 0x1000 + 181712
    6 com.apple.iTunes 0x003639a7 0x1000 + 3549607
    7 libSystem.B.dylib 0x9666da19 _pthread_start + 345
    8 libSystem.B.dylib 0x9666d89e thread_start + 34

    Thread 6:
    0 libSystem.B.dylib 0x9670746a accept$NOCANCEL$UNIX2003 + 10
    1 libSystem.B.dylib 0x96706342 accept + 32
    2 com.apple.iTunes 0x003d3032 0x1000 + 4005938
    3 com.apple.iTunes 0x004355eb 0x1000 + 4408811
    4 com.apple.iTunes 0x004356b9 0x1000 + 4409017
    5 libSystem.B.dylib 0x9666da19 _pthread_start + 345
    6 libSystem.B.dylib 0x9666d89e thread_start + 34

    Thread 7:
    0 libSystem.B.dylib 0x9670746a accept$NOCANCEL$UNIX2003 + 10
    1 libSystem.B.dylib 0x96706342 accept + 32
    2 com.apple.iTunes 0x003d3032 0x1000 + 4005938
    3 com.apple.iTunes 0x004355eb 0x1000 + 4408811
    4 com.apple.iTunes 0x004356b9 0x1000 + 4409017
    5 libSystem.B.dylib 0x9666da19 _pthread_start + 345
    6 libSystem.B.dylib 0x9666d89e thread_start + 34

    Thread 8:
    0 libSystem.B.dylib 0x966402fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x96640a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x942c500f __CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x942c40f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x942ca034 CFRunLoopRun + 84
    5 com.apple.iTunes 0x000f49ab 0x1000 + 997803
    6 com.apple.iTunes 0x000f4927 0x1000 + 997671
    7 libSystem.B.dylib 0x9666da19 _pthread_start + 345
    8 libSystem.B.dylib 0x9666d89e thread_start + 34

    Thread 9:
    0 libSystem.B.dylib 0x9664035a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x9666dea1 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x9669ca28 pthread_cond_timedwait_relative_np + 47
    3 ...ple.CoreServices.CarbonCore 0x92e6c465 TSWaitOnConditionTimedRelative + 242
    4 ...ple.CoreServices.CarbonCore 0x92e6c1a3 TSWaitOnSemaphoreCommon + 511
    5 ...ickTimeComponents.component 0x977e991d ReadSchedulerThreadEntryPoint + 4698
    6 libSystem.B.dylib 0x9666da19 _pthread_start + 345
    7 libSystem.B.dylib 0x9666d89e thread_start + 34

    Thread 10:
    0 libSystem.B.dylib 0x9664035a semaphore_timedwait_signal_trap + 10
    1 libSystem.B.dylib 0x9666dea1 _pthread_cond_wait + 1066
    2 libSystem.B.dylib 0x9669ca28 pthread_cond_timedwait_relative_np + 47
    3 ...ple.CoreServices.CarbonCore 0x92e6c465 TSWaitOnConditionTimedRelative + 242
    4 ...ple.CoreServices.CarbonCore 0x92e6c1a3 TSWaitOnSemaphoreCommon + 511
    5 ...ple.CoreServices.CarbonCore 0x92ec6a50 AIOFileThread(void*) + 1127
    6 libSystem.B.dylib 0x9666da19 _pthread_start + 345
    7 libSystem.B.dylib 0x9666d89e thread_start + 34

    Thread 11:
    0 libSystem.B.dylib 0x96640342 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x9666deb8 _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x966b642f pthread_cond_wait + 48
    3 com.apple.iTunes 0x0002d6db 0x1000 + 181979
    4 com.apple.iTunes 0x0002d657 0x1000 + 181847
    5 com.apple.iTunes 0x0002d5d0 0x1000 + 181712
    6 com.apple.iTunes 0x003639a7 0x1000 + 3549607
    7 libSystem.B.dylib 0x9666da19 _pthread_start + 345
    8 libSystem.B.dylib 0x9666d89e thread_start + 34

    Thread 12:
    0 libSystem.B.dylib 0x96665bd2 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x96666168 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x96665d86 start_wqthread + 30

    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000012 ebx: 0x00000002 ecx: 0x000da5c4 edx: 0x000033f5
    edi: 0x197524dc esi: 0x19752a00 ebp: 0xbfff7b98 esp: 0xbfff7b70
    ss: 0x0000001f efl: 0x00010206 eip: 0x0069632b cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000012
     
  3. -aggie- macrumors P6

    -aggie-

    Joined:
    Jun 19, 2009
    Location:
    Where bunnies are welcome.
    #3
    I don't think Monolingual is your issue, since I have the same setup, more or less (maybe I have Spanish, also). BTW, Czech is important to some (or one) programs, so I always keep that, although I forget which program.

    You might try deleting the .plist for iTunes or Repairing Disk Permissions.
     
  4. Meyvn thread starter macrumors 6502

    Joined:
    Feb 3, 2005
    #4
    I did both of those things numerous times. But thank you. And the reason I suspect Monolingual is the issue is not because of the languages, but the processing architecture; I suspect (though obviously don't know for sure) that when I removed the PowerPC architectures, it might've killed a hidden important file somewhere that was important to iTunes and ONLY iTunes.
     
  5. Meyvn thread starter macrumors 6502

    Joined:
    Feb 3, 2005
    #5
    Turns out the weird combination of Monolingual, the 10.6.3 update, and Flip4Mac being installed is what killed it; uninstalling and reinstalling Flip4Mac fixed the problem. Just in case anyone else was having a similar one.
     

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