Help,....Just ordered custom MBP

Discussion in 'Buying Tips and Advice' started by hohohong, Jun 13, 2007.

  1. hohohong macrumors 6502

    Joined:
    Jun 1, 2007
    #1
    Is it true that if you custom your order MBP, you can't refund it if you find a dead pixel?
     
  2. jellz macrumors regular

    Joined:
    May 5, 2007
    #2
    uh I think apple's dead pixel policy was if you had 5 more dead pixels than you can return it. However, there's been numerous members here that got an exchange for just one dead pixel, but these were in-store purchases. Just pray! You took a risk when you ordered, just like everyone else.
     
  3. hohohong thread starter macrumors 6502

    Joined:
    Jun 1, 2007
    #3
    Chee,.... that take my confident away,..... I'm gonna call my rep to confirm.
     
  4. CrackedButter macrumors 68040

    CrackedButter

    Joined:
    Jan 15, 2003
    Location:
    51st State of America
    #4
    I wouldn't worry that much over it. For every one person who gets a dead pixels there are a hundred times that number of people who don't.
     
  5. hohohong thread starter macrumors 6502

    Joined:
    Jun 1, 2007
    #5
    That's 1%? Quite a big number
     
  6. jellz macrumors regular

    Joined:
    May 5, 2007
    #6
    Yeah I didn't mean it like a lot of people get dead pixels, but at the same time I just wanted you to be aware that I don't think Apple has a zero-dead pixel policy.
     
  7. hohohong thread starter macrumors 6502

    Joined:
    Jun 1, 2007
    #7
    I just spoke with my rep. She said dead pixel is covered by warranty. I recorded the phone conversation just in case.
     
  8. roland.g macrumors 603

    roland.g

    Joined:
    Apr 11, 2005
    Location:
    One mile up and soaring
    #8
    You should have it transcribed and send it to yourself registered mail so that you have it dated by the postmark, then put in a fireproof vault.
     
  9. alwaysaangel macrumors regular

    Joined:
    May 14, 2007
    #9
    I'm pretty sure if you're trying to return a custom machine for a single dead pixel they'r eat least going to charge you the 10% restocking fee.
     
  10. Erasmus macrumors 68030

    Erasmus

    Joined:
    Jun 22, 2006
    Location:
    Hiding from Omnius in Australia
    #10
    If they say it's covered by warranty, then it's covered by warranty. You only get charged the 10% restocking fee if you randomly decide you don't want the computer anymore and try and send it back. If its covered by warranty, you might have to send the computer in to get the screen replaced, or you'll have an Apple repair guy come around to your place with a new screen and some tools. No "restocking fee" unless you decide you don't want the computer at all.

    But you won't get a dead pixel.
     
  11. jawzzy macrumors regular

    Joined:
    May 13, 2007
    Location:
    New York
    #11
    Yeah! I'm in the same situation! I'm planning on getting a MBP, but I'm hesitant to order it online with an upgraded HD for the sole reason that if I get a dead pixel, it will be much harder to get it fixed somehow. I figure that even if it isn't covered by warranty (if there is a 6 or 7 pixel limit) I have a much better chance of complaining long and loud and to many people (albeit politely) and getting it taken care of than with a custom machine. Any truth to this?
     
  12. MrSmith macrumors 68040

    MrSmith

    Joined:
    Nov 27, 2003
    #12
    You're going to have 6 dead pixels, all next to each other, bang in the centre of the screen.

    Kill yourself. Kill yourself... ;)
     
  13. Zwhaler macrumors 603

    Zwhaler

    Joined:
    Jun 10, 2006
    #13
    Yeah with a custom machine you might be charged if you have a dead pixel. Just pray that you don't :)
     
  14. CrackedButter macrumors 68040

    CrackedButter

    Joined:
    Jan 15, 2003
    Location:
    51st State of America
    #14
    Are you paranoid or something? My point was the chances of getting a dead pixel is really really low, it's not like Apple ship these things out the door defective on purpose, they have something call quality control.

    Its not 1% either, its going to be even lower than that, I was just making a point.
     
  15. Willis macrumors 68020

    Willis

    Joined:
    Apr 23, 2006
    Location:
    What feels like the middle of nowhere
    #15
    why do people worry so much about dead pixels?!

    if you get one, you get one... tell Apple, get it fixed... jobs a good'un

    sheesh

    if you cant live with the decision of buying one in the fear of getting a dead pixel... dont?:confused:
     

Share This Page