Help! Lagging, flickering screen, new Macbook Pro 13 inch 2016

Discussion in 'MacBook Pro' started by Famous4it, Feb 11, 2017.

  1. Famous4it macrumors newbie

    Joined:
    Apr 27, 2012
    #1
    Hello,

    My father just got this laptop a couple of months ago and he's been having a lot of problems with it. It's the touchbar pro. Chrome suddenly starts lagging, especially while he's playing videos, and he has to do a full restart because the whole system freezes up. Now today, he was trying to put together a powerpoint presentation and it was lagging while he cropped and placed pictures. When he played the slideshow, the screen would start flickering - going black and coming back on - on its own and faster when he moved the mouse. Had to restart to fix it.

    Does anyone know what's wrong/ what can be done to make this computer less frustrating!




    Screen Shot 2017-02-11 at 6.44.29 PM.png
     
  2. DennisdeWit macrumors regular

    DennisdeWit

    Joined:
    Nov 16, 2016
    Location:
    The Netherlands
  3. ZapNZs macrumors 68000

    ZapNZs

    Joined:
    Jan 23, 2017
    #3
    I agree. While you could troubleshoot individual components, it seems likely this is going to be the simplest solution. There are several options for backing up and restoring your files, such as using TimeMachine. In the case of the Apps that are having issues, I would recommend reinstalling them manually after the OS wipe.

    I would also recommend running Apple Diagnostics to ensure that there are no hardware issues.

    https://support.apple.com/en-us/HT201257
    https://support.apple.com/en-us/HT204904

    Finally, before doing the two above, have you ran First Aid on the drive using Disk Utility?
     

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