Help. Macbook Air Has frozen start up screen

Discussion in 'MacBook Air' started by MattReid3275, Feb 19, 2012.

  1. MattReid3275 macrumors newbie

    Jan 21, 2012
    My friends Macbook Air will not start up, It gets to this screen and then won't do anything else, It just has a Folder in the middle of the screen, any suggestions?

    Attached Files:

  2. MattReid3275 thread starter macrumors newbie

    Jan 21, 2012
    Nothing yet, very unsure of what to do, not sure what caused this or how to fix this since it won't allow me to do anything, it is just a frozen screen
  3. simsaladimbamba

    Nov 28, 2010
    Do you mean, all the steps I linked to bring you to the same screen?
    You did hold down the power button to shut down the Mac to perform the steps I linked to?
  4. Cynicalone macrumors 68040


    Jul 9, 2008
    Okie land
    The ? folder means the HDD is dead, damaged, and/or missing. But since it is an Air I will say it has died.

    Hold down the power button to shutdown the laptop.

    Then restart holding down the option key and see if you get an option to select the "Macintosh HDD".

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