[HELP] MacBook Pro keyboard issue and return etc.

Discussion in 'MacBook Pro' started by Super Xander, Mar 8, 2017.

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  1. Super Xander, Mar 8, 2017

    Super Xander macrumors regular

    Super Xander

    Joined:
    Nov 6, 2016
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    Denmark
    #1
    I've bought one of the new MacBook Pro with 13 inch and Touch Bar and have a few issue with the new butterfly mechanism, where the keys doesn't click as I would like.

    I spoke to an AppleCare employer, and they turned me to one of the Apple Authorized, because we in Denmark has no Apple Store.

    I have heard something about, that the MacBook Pro with Touch Bar is to complex to fix so they just send your old back and gives a new one.

    Is that the same with the Apple Authorized our how does that work?
     
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  2. SteveJUAE, Mar 9, 2017

    SteveJUAE macrumors 68030

    SteveJUAE

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    Location:
    Land of Smiles
    #2
    I'm not sure if you get a new one or an approved replacement but I understand that the new homogenised construction and gluing makes servicing very complex for things like KB or TB which you may of thought are simple to replace
     
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  3. T'hain Esh Kelch, Mar 9, 2017

    T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
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    Denmark
    #3
    They try to clean it first.
     
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  4. SteveJUAE, Mar 9, 2017

    SteveJUAE macrumors 68030

    SteveJUAE

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    #4
    Won't help with TB :) other than make it shiny :D
     
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  5. T'hain Esh Kelch, Mar 9, 2017

    T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
    Aug 5, 2001
    Location:
    Denmark
    #5
    Since OPs only talking about keys, I think we can keep it at that.
     
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