[HELP] MacBook Pro keyboard issue and return etc.

Discussion in 'MacBook Pro' started by Super Xander, Mar 8, 2017.

  1. Super Xander macrumors regular

    Super Xander

    Joined:
    Nov 6, 2016
    Location:
    Denmark
    #1
    I've bought one of the new MacBook Pro with 13 inch and Touch Bar and have a few issue with the new butterfly mechanism, where the keys doesn't click as I would like.

    I spoke to an AppleCare employer, and they turned me to one of the Apple Authorized, because we in Denmark has no Apple Store.

    I have heard something about, that the MacBook Pro with Touch Bar is to complex to fix so they just send your old back and gives a new one.

    Is that the same with the Apple Authorized our how does that work?
     
  2. SteveJUAE macrumors 68000

    SteveJUAE

    Joined:
    Aug 14, 2015
    Location:
    Land of Smiles
    #2
    I'm not sure if you get a new one or an approved replacement but I understand that the new homogenised construction and gluing makes servicing very complex for things like KB or TB which you may of thought are simple to replace
     
  3. T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
    Aug 5, 2001
    Location:
    Denmark
  4. SteveJUAE macrumors 68000

    SteveJUAE

    Joined:
    Aug 14, 2015
    Location:
    Land of Smiles
    #4
    Won't help with TB :) other than make it shiny :D
     
  5. T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
    Aug 5, 2001
    Location:
    Denmark
    #5
    Since OPs only talking about keys, I think we can keep it at that.
     

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