Help Me, Mac Synch Issue -- Apple Won't Help

Discussion in 'iPod touch' started by Bosk, Sep 17, 2007.

  1. Bosk macrumors newbie

    Sep 17, 2007
    So I purchased my iPod Touch on Saturday from BestBuy with a few gift cards I had (16gb model, and screen works great, btw, no black issues… you just have to hold it at a slight angle), plugged it in to my old, but reliable PowerMac G4 Tower, and it synched and charged no problemo.

    Then when I reattached it in the evening, iTunes said it could not recognize the Touch and to restore it. When I attempted to restore it back to factory settings, I get an error message saying that iTunes could not recognize the iPod to restore it -- error “(-18).” I tried everything, turning off the iPod touch then reattaching it, restarting iTunes and the computer, multiple USB 2.0 ports, even reinstalled iTunes. Nothing worked. However, my old shuffle, 5g video iPod and Nano (my wife’s) all still worked perfectly with iTunes, so it wasn’t the USB connection.

    So I called Apple Tech Support on Sunday morning. iPod Touch wasn’t even in their product menu for options, so I was referred to an iPhone specialist, who immediately elevated me to a tech. The tech was amazed, I was the first person to call about the iPod Touch, they didn’t even think it was out yet!

    Anyway, after going through the issues again with the tech, he was stumped. He had me plug it into my work laptop (a PC), to see if it would work, and lo- and-behold, it did. That made him think it was a Mac hardware issue, And when he found out my Mac was modified with a processor upgrade card, he said he could no longer help me. Apparently, any modification to a Mac is not Apple supported… even if you just add a new hard drive or memory! It makes it “non-standard.”

    I told him that if I had a PC and the Touch didn’t work, they would still help me b/c by nature all pcs are non-standard. He agreed. Basically, I was being punished for being a loyal Mac user (or, more likely, not buying a new Mac).

    I plan to plug it in to a friend’s Macbook Pro tonight to see if Macs are the issue. I’ll let you know what happens. But in the meantime, anyone have an idea of what the problem could be and how I can fix it? Buying a new Mac is not an option for me right now (and my old G4 actually runs great). And I’d really hate to use the iPod Touch on my work computer.

    Thanks for your advice.
  2. screensaver400 macrumors 6502a

    Jan 28, 2005
    Never mention upgrades to Apple. You might as well admit to being Osama bin Laden's favorite son.

    The tech is right, to one extent. If it works on the PC, there's something wrong with the Mac. In order: Try different USB ports. Reinstall iTunes. Make a new user account and try it there. Do an Archive and Install of Mac OS X. Do an Erase and Install. Stop when it starts working. ;-)

    If you do an Erase and Install and it still dun work, it's an oddball hardware issue (oddball since it works with other iPods). In that case, do what Apple wanted you to do from the beginning and just go buy a new one. :p
  3. PygmySurfer macrumors 6502

    Aug 7, 2006
    Wellesley, ON
    Maybe its a result of his PowerMac not being USB 2.0 - I thought I read some other threads complaining about the new iPods not working properly with iMac G3s or something, due to them not supporting USB 2.0

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