Preface: I bought this computer second hand, it had apple care, it was in immaculate condition and still is.
I recently took it in and they explained they would need to do some repairs. When filling out the invoice, the genius was stumped as to why I wasn't getting a $0 invoice under applecare. He made a call to AppleCare and they explained that the AppleCare was purchased through the New York City school district. Because of this, I would have to pay $100 for labor but parts would be covered. I said ok and it was sent off to be repaired.
On to today,
I went in to pick it up. Everything was working fine but they engraved "Property of New York City School District" on the case!!!!! This was not there when I dropped it off. I asked the apple employee about it and he said he had never heard of that. I asked if they even do macbook engraving and he said only in special circumstances.
What am I to make of this? I want to take it back but now I'm paranoid that maybe it's stolen or something.
I see 2 possibilities.:
1. It's stolen? Is this Apple's way of shaming me? But then if it is stolen, wouldn't they have denied the repair in the first place?
2. At some point the original "engraved" macbook screen was replaced with a regular screen and when replacing the screen under my claim, they simply went off what was in their computer. But if this is the case, wouldn't they have noticed that the original screen was replaced and denied my AppleCare claim?
Help me make some sense of this!!!
5-21-14 UPDATE
Someone from Apple called me today explaining why this happened. The machine is in fact originally from a NY school district and in it's original configuration had the engraving on it. Hence why when it was sent in for repair, all the tech did was restore it to it's factory condition. She also explained that a screen repair was never listed in their system and was most likely done by an unauthorized repair person.
She was still cool enough to allow me the opportunity to have it swapped out for a non engraved screen.
I appreciate Apple and their team working with me in this instance. They have definitely gone above and beyond in this situation. They could have easily said "no" to a display swap and I would have understood and still held a high opinion of Apple.
However, since they are still allowing me to swap it, my opinion of Apple is even higher than it was before.
THANKS FOR BEING AWESOME!
I recently took it in and they explained they would need to do some repairs. When filling out the invoice, the genius was stumped as to why I wasn't getting a $0 invoice under applecare. He made a call to AppleCare and they explained that the AppleCare was purchased through the New York City school district. Because of this, I would have to pay $100 for labor but parts would be covered. I said ok and it was sent off to be repaired.
On to today,
I went in to pick it up. Everything was working fine but they engraved "Property of New York City School District" on the case!!!!! This was not there when I dropped it off. I asked the apple employee about it and he said he had never heard of that. I asked if they even do macbook engraving and he said only in special circumstances.
What am I to make of this? I want to take it back but now I'm paranoid that maybe it's stolen or something.
I see 2 possibilities.:
1. It's stolen? Is this Apple's way of shaming me? But then if it is stolen, wouldn't they have denied the repair in the first place?
2. At some point the original "engraved" macbook screen was replaced with a regular screen and when replacing the screen under my claim, they simply went off what was in their computer. But if this is the case, wouldn't they have noticed that the original screen was replaced and denied my AppleCare claim?
Help me make some sense of this!!!
5-21-14 UPDATE
Someone from Apple called me today explaining why this happened. The machine is in fact originally from a NY school district and in it's original configuration had the engraving on it. Hence why when it was sent in for repair, all the tech did was restore it to it's factory condition. She also explained that a screen repair was never listed in their system and was most likely done by an unauthorized repair person.
She was still cool enough to allow me the opportunity to have it swapped out for a non engraved screen.
I appreciate Apple and their team working with me in this instance. They have definitely gone above and beyond in this situation. They could have easily said "no" to a display swap and I would have understood and still held a high opinion of Apple.
However, since they are still allowing me to swap it, my opinion of Apple is even higher than it was before.
THANKS FOR BEING AWESOME!
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