Hello. I've searched but could not find any answers.
I've been using Office 2011 for Mac on my MBP for about three months now (imported Outlook pst database file from a Windows PC). Everything worked fine until yesterday when the system crashed and it gave me a message to turn it off by pressing the power button. It happened a few times before so I did not worry about it much so went ahead and restarted the system.
When I opened an Outlook after a reboot, it asked me to rebuild the database and I did. But, it keeps failing to rebuild the database with the message 'Microsoft Database Utility has encountered a problem and needs to close. We are sorry for the inconvenience.'
Below is a detailed error message from MS Database Utility Error Report:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2011-06-11 21:43:38 -0400
Application Name: Microsoft Database Utility
Application Bundle ID: com.microsoft.outlook.database_utility
Application Signature: DUlr
Application Version: 14.0.0.100825
Crashed Module Name: Microsoft Database Utility
Crashed Module Version: 14.0.0.100825
Crashed Module Offset: 0x000b58e9
Blame Module Name: Microsoft Database Utility
Blame Module Version: 14.0.0.100825
Blame Module Offset: 0x000b58e9
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Does anyone know why it fails to fix the database? I tried to restore from a time machine backup from a week ago, but it gives me the same error.
I use Outlook everyday at work and it contains very very important e-mails received and sent. I'll lose three months worth of e-mails if the the database cannot be rebuilt properly.
Any help will be greatly appreciated!!
I've been using Office 2011 for Mac on my MBP for about three months now (imported Outlook pst database file from a Windows PC). Everything worked fine until yesterday when the system crashed and it gave me a message to turn it off by pressing the power button. It happened a few times before so I did not worry about it much so went ahead and restarted the system.
When I opened an Outlook after a reboot, it asked me to rebuild the database and I did. But, it keeps failing to rebuild the database with the message 'Microsoft Database Utility has encountered a problem and needs to close. We are sorry for the inconvenience.'
Below is a detailed error message from MS Database Utility Error Report:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2011-06-11 21:43:38 -0400
Application Name: Microsoft Database Utility
Application Bundle ID: com.microsoft.outlook.database_utility
Application Signature: DUlr
Application Version: 14.0.0.100825
Crashed Module Name: Microsoft Database Utility
Crashed Module Version: 14.0.0.100825
Crashed Module Offset: 0x000b58e9
Blame Module Name: Microsoft Database Utility
Blame Module Version: 14.0.0.100825
Blame Module Offset: 0x000b58e9
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Does anyone know why it fails to fix the database? I tried to restore from a time machine backup from a week ago, but it gives me the same error.
I use Outlook everyday at work and it contains very very important e-mails received and sent. I'll lose three months worth of e-mails if the the database cannot be rebuilt properly.
Any help will be greatly appreciated!!
