HELP!! Microsoft Office 2011 for Mac Identity Database Failure

Discussion in 'Mac Basics and Help' started by cherishzm, Jun 11, 2011.

  1. cherishzm macrumors regular

    Mar 13, 2011
    Hello. I've searched but could not find any answers.

    I've been using Office 2011 for Mac on my MBP for about three months now (imported Outlook pst database file from a Windows PC). Everything worked fine until yesterday when the system crashed and it gave me a message to turn it off by pressing the power button. It happened a few times before so I did not worry about it much so went ahead and restarted the system.

    When I opened an Outlook after a reboot, it asked me to rebuild the database and I did. But, it keeps failing to rebuild the database with the message 'Microsoft Database Utility has encountered a problem and needs to close. We are sorry for the inconvenience.'

    Below is a detailed error message from MS Database Utility Error Report:

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2011-06-11 21:43:38 -0400
    Application Name: Microsoft Database Utility
    Application Bundle ID:
    Application Signature: DUlr
    Application Version:
    Crashed Module Name: Microsoft Database Utility
    Crashed Module Version:
    Crashed Module Offset: 0x000b58e9
    Blame Module Name: Microsoft Database Utility
    Blame Module Version:
    Blame Module Offset: 0x000b58e9
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0

    Does anyone know why it fails to fix the database? I tried to restore from a time machine backup from a week ago, but it gives me the same error.

    I use Outlook everyday at work and it contains very very important e-mails received and sent. I'll lose three months worth of e-mails if the the database cannot be rebuilt properly.

    Any help will be greatly appreciated!!
  2. dgbowers macrumors member


    Apr 5, 2011

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