HELP!! Microsoft Office 2011 for Mac Identity Database Failure

Discussion in 'Mac Basics and Help' started by cherishzm, Jun 11, 2011.

  1. cherishzm macrumors regular

    Joined:
    Mar 13, 2011
    #1
    Hello. I've searched but could not find any answers.

    I've been using Office 2011 for Mac on my MBP for about three months now (imported Outlook pst database file from a Windows PC). Everything worked fine until yesterday when the system crashed and it gave me a message to turn it off by pressing the power button. It happened a few times before so I did not worry about it much so went ahead and restarted the system.

    When I opened an Outlook after a reboot, it asked me to rebuild the database and I did. But, it keeps failing to rebuild the database with the message 'Microsoft Database Utility has encountered a problem and needs to close. We are sorry for the inconvenience.'

    Below is a detailed error message from MS Database Utility Error Report:

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2011-06-11 21:43:38 -0400
    Application Name: Microsoft Database Utility
    Application Bundle ID: com.microsoft.outlook.database_utility
    Application Signature: DUlr
    Application Version: 14.0.0.100825
    Crashed Module Name: Microsoft Database Utility
    Crashed Module Version: 14.0.0.100825
    Crashed Module Offset: 0x000b58e9
    Blame Module Name: Microsoft Database Utility
    Blame Module Version: 14.0.0.100825
    Blame Module Offset: 0x000b58e9
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0

    Does anyone know why it fails to fix the database? I tried to restore from a time machine backup from a week ago, but it gives me the same error.

    I use Outlook everyday at work and it contains very very important e-mails received and sent. I'll lose three months worth of e-mails if the the database cannot be rebuilt properly.

    Any help will be greatly appreciated!!
     
  2. dgbowers macrumors member

    dgbowers

    Joined:
    Apr 5, 2011
    Location:
    Alabama

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