Help! my imac 5k 2017 won't turn on

Discussion in 'iMac' started by andriasl, Jun 23, 2017.

  1. andriasl macrumors newbie

    Oct 9, 2016
    Hi guys, received my new imac 5k 2017 last Friday, and exactly one week later, I came home from work and tried to turn it on, but it wouldn't!

    Paid for an expensive machine but it starts giving me problem one week in.... WTF Apple! Disappointed.

    Can anyone please advise me on what I shoul do?

    Many thanks!
  2. dborod macrumors regular

    Jul 22, 2002
    Call Apple. The machine is under warranty. They will help you.
  3. andriasl thread starter macrumors newbie

    Oct 9, 2016
  4. phpmaven macrumors 68040


    Jun 12, 2009
    San Clemente, CA USA
    If it won't power on at all, you will have to have Apple look it up for you. Did you try pulling the power cable out for a few minutes and plugging it back in? Is it completely dead?
  5. fotofan macrumors regular

    Feb 25, 2008
    New Jersey USA
    Serial # should be on the box it came in by the barcode. Also usually on the underside of the base.
    Did you have any storms in the area? Maybe it was hit with a power surge. It sounds odd that a new iMac would not start at all.
  6. andriasl thread starter macrumors newbie

    Oct 9, 2016
    I'm still figuring out how to do that...

    I tried a few times not sure if i did it correctly.... it won't turn on still
    --- Post Merged, Jun 23, 2017 ---
    Found it.. thanks!
  7. andriasl thread starter macrumors newbie

    Oct 9, 2016
    So I've returned my 1-week old iMac to Apple...

    I've a question that's been bugging me: can Apple actually access my data? I have websites logged in, Mail etc..

    Anyone else having problem with their brand new imac 5k? or is it just my luck..
  8. robertchen117 macrumors newbie


    Jun 23, 2017
    do not worry about that.

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