Help! my imac 5k 2017 won't turn on

Discussion in 'iMac' started by andriasl, Jun 23, 2017.

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  1. andriasl, Jun 23, 2017

    andriasl macrumors newbie

    Joined:
    Oct 9, 2016
    #1
    Hi guys, received my new imac 5k 2017 last Friday, and exactly one week later, I came home from work and tried to turn it on, but it wouldn't!

    Paid for an expensive machine but it starts giving me problem one week in.... WTF Apple! Disappointed.

    Can anyone please advise me on what I shoul do?

    Many thanks!
     
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  2. dborod, Jun 23, 2017

    dborod macrumors regular

    Joined:
    Jul 22, 2002
    #2
    Call Apple. The machine is under warranty. They will help you.
     
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  3. andriasl, Jun 23, 2017

    andriasl thread starter macrumors newbie

    Joined:
    Oct 9, 2016
    #3
    where can i find my imac serial number?
     
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  4. phpmaven, Jun 23, 2017

    phpmaven macrumors 68040

    phpmaven

    Joined:
    Jun 12, 2009
    Location:
    San Clemente, CA USA
    #4
    If it won't power on at all, you will have to have Apple look it up for you. Did you try pulling the power cable out for a few minutes and plugging it back in? Is it completely dead?
     
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  5. fotofan, Jun 23, 2017

    fotofan macrumors regular

    Joined:
    Feb 25, 2008
    Location:
    New Jersey USA
    #5
    Serial # should be on the box it came in by the barcode. Also usually on the underside of the base.
    Did you have any storms in the area? Maybe it was hit with a power surge. It sounds odd that a new iMac would not start at all.
     
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  6. andriasl, Jun 23, 2017

    andriasl thread starter macrumors newbie

    Joined:
    Oct 9, 2016
    #6
    I'm still figuring out how to do that...

    I tried a few times not sure if i did it correctly.... it won't turn on still
    --- Post Merged, Jun 23, 2017 ---
    Found it.. thanks!
     
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  7. andriasl, Jun 29, 2017

    andriasl thread starter macrumors newbie

    Joined:
    Oct 9, 2016
    #7
    So I've returned my 1-week old iMac to Apple...

    I've a question that's been bugging me: can Apple actually access my data? I have websites logged in, Mail etc..

    Anyone else having problem with their brand new imac 5k? or is it just my luck..
     
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  8. robertchen117, Jun 29, 2017

    robertchen117 macrumors newbie

    robertchen117

    Joined:
    Jun 23, 2017
    #8
    do not worry about that.
     
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