Help needed!!! iPhone 5S camera not working

Discussion in 'iPhone' started by pandi.ruvina, May 3, 2017.

  1. pandi.ruvina macrumors regular

    Joined:
    Mar 17, 2017
    #1
    Hello! i have an iPhone 5S that the rear camera is not working, unable to take photos , remains laggy or freezing, probably i noticed after downgrading from ios 10.3.2 public beta version to ios 10.3.1. The strange thing is that now i'm seeing that on the top of the screen on the right side the display seems to be detached a little bit, maybe from dropping the iphone 2-3 times previously. I just wanted to know if there is any issue related to a swollen battery or is an hardware issue about camera that is needed to be replaced?

    I tried all the software steps to troubleshoot the issue, tried to reset settings, restore device as new via iTunes in DFU Mode, but the camera seems to laggy and is not working properly.
    Any suggestions on how to proceed, i would really appreciate it!

    Thanks in advance
     
  2. Newtons Apple macrumors P6

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #2
    How much memory do you have available. Lack of memory can cause all kinds of problems.
     
  3. pandi.ruvina thread starter macrumors regular

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    Mar 17, 2017
    #3

    I already restored the device as new, don't have any apps, only native!!
     
  4. maxjohnson2 macrumors regular

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    Mar 24, 2017
    #4
    If this is caused by the updates, I guess you will have to wait for some new update that might fix the problem. If you're lucky and saved the SHSH blob you could try flashing an older version.
     
  5. pandi.ruvina thread starter macrumors regular

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    Mar 17, 2017
    #5
    I already saved SHSH blob by viewing a guide on YouTube but I just don't know how to restore from. Can you help me please?!

    Already runned a diagnostic, doesn't show any hardware issue! When I was on iOS 10.3.2 beta public version this issue didn't persist.
     
  6. Newtons Apple macrumors P6

    Newtons Apple

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    #6
    One of the problems with doing beta operating systems.
     
  7. pandi.ruvina thread starter macrumors regular

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    Mar 17, 2017
    #7
    So, what do you suggest?!
     
  8. Newtons Apple macrumors P6

    Newtons Apple

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    Mar 12, 2014
    Location:
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    #8
    Not much you can do except restore your phone OS to get rid of the beta OR wait till the next beta update and hope it fixes your problem. Those are about your only choices. Good luck.
     
  9. pandi.ruvina thread starter macrumors regular

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    Mar 17, 2017
    #9
    The problem started to noticed after downgrading from ios 10.3.2 public beta version to ios 10.3.1! So now i'm at 10.3.1 with camera issue that still persist! I'm so afraid to think that this might be an hardware issue! Already runned a diagnostic, doesn't show any hardware issue! When I was on iOS 10.3.2 beta public version this issue didn't persist.
     
  10. Newtons Apple macrumors P6

    Newtons Apple

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    Mar 12, 2014
    Location:
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    #10
    You can try re-installing the 10.3.1 to see if that will help. If not is very well could be a hardware problem but I am betting not. If you could get it to the Apple store . . . . . some third party diagnostic apps are not near as good as Apple's.
     
  11. pandi.ruvina thread starter macrumors regular

    Joined:
    Mar 17, 2017
    #11
    I tried all the software steps to troubleshoot the issue, tried to reset settings, restore device as new via iTunes in DFU Mode, but the camera seems to laggy and is not working properly! Currently on iOS 10.3.1! The diagnostic was made from apple support, didn't find any hardware issue related to this!
     
  12. Newtons Apple macrumors P6

    Newtons Apple

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    Mar 12, 2014
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    #12
    If you could get it to an Apple store and show them the problem . . . . not much more that you can do.
     
  13. pandi.ruvina thread starter macrumors regular

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    Mar 17, 2017
    #13
    Don't have Apple Store in my country, already showed to a reseller, it's a faulty camera that is needed to be replaced. Thanks for your response!
     
  14. kenypowa macrumors 6502a

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    somewhere
    #14
    why not just reinstall 10.3.2 beta if such issue doesn't exist in beta?
     
  15. MultiFinder17 macrumors 68000

    MultiFinder17

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    Jan 8, 2008
    Location:
    Tampa, Florida
    #15
    If you've dropped the phone a few times, the camera may well have worked its way loose. I had the same thing happen to a friend's 5s that I worked on a little while back; she said that the camera wasn't working, and sure enough, the connector had popped loose after a drop. It's worth checking out.
     
  16. pandi.ruvina thread starter macrumors regular

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    Mar 17, 2017
    #16
    replaced the camera! it was an hardware issue!
    --- Post Merged, May 5, 2017 ---

    True! hardware issue because the iPhone was dropped a few times previously! Very Accurate!!
     
  17. Ben Harley macrumors member

    Ben Harley

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    United Kingdom, London
    #17
    Avail your applecare, get it exchanged or buy a new one.
     
  18. pandi.ruvina thread starter macrumors regular

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    Mar 17, 2017
    #18
    Nahh, in my country we don't even have authorised reseller, not even Apple Store! Mine was bought in Europe but without Apple Care! Thanks anyway!!
     
  19. JarScott macrumors 601

    JarScott

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    Location:
    United Kingdom
    #19
    No, that's just Apple's way of politely suggesting you buy yourself a shiny new iPhone. :rolleyes:
     
  20. MultiFinder17 macrumors 68000

    MultiFinder17

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    #20
    Awesome, glad it's working for you now mate. Try not to drop it again! :p
     

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