Help needed please.....Imac 27" 2011

Discussion in 'iMac' started by neil1972, Sep 20, 2016.

  1. neil1972 macrumors newbie

    Sep 20, 2016
    Hello everyone, I have an Imac 27" 2011 model which has been confirmed by my local apple authorised repair outlet to have suffered the 'known' graphics card fail issue. Apple will not repair this for under the repair program as it is over 4 years. Repair cost doesn't make it financially viable either. Does anyone know how I can get some very important files from the hard drive of the Imac. I have everything else back up on time machine but I need a few files that unfortunately didn't make my last backup. Last resort would be to remove the hard drive itself which I'm trying to avoid. I'm pretty desperate as this is for my work and would appreciate any help at all. Many thanks Neil
  2. scoobeesnac macrumors member

    Mar 4, 2014
    Hi Neil, if you bought it in the U.K. you can look at consumer protection within 6 years.
  3. JustMartin macrumors 6502a

    Feb 28, 2012
    If you're not going to keep the iMac as a functioning entity, then removing the hard disk is not too bad since there is no worry about not breaking it (or even putting the old disk back). I did it with a late 2007 when the power supply failed and it was a quick job to get the disk out and put it into an internal enclosure.

    I'm presuming this is the only Mac in your house and that you don't have things like network access to the affected computer.
  4. Parkin Pig macrumors 6502a

    Parkin Pig

    Oct 23, 2009
  5. EJ Lala macrumors member

    Aug 11, 2016
    I got burnt by this too, it's absolutely ridiculous. It was a machine my kids used and it didn't get pushed very hard is the only reason I can think of for taking this long to manifest symptoms.
  6. Renko31 macrumors member

    Mar 17, 2004
    North Yorkshire, UK
    This happened to mine earlier this year. The Apple Repair centre said they could ask Apple to repair it as a known issue under consumer law, but I had to sign a document asking them to do that. Apple agreed and it was fixed 2 days later.
  7. Fozziebear40 macrumors regular


    Apr 14, 2008
    Newton-le-Willows, England
    My iMac is a 27" 2011 model with the required graphics card and processor. I haven't had the fault manifest itself yet, should I get it repaired by Apple 'just in case'? The screen itself is terribly smeared under the LCD, that is a known issue as well.
  8. kgian macrumors regular

    Jul 17, 2011
    Easiest and safest bet is to remove the hdd and get any files you want that way.

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8 September 20, 2016