So my friend has accidentally sent me a message containing a virus which I have opened and it has been catastrophic. I was first met with the ? Folder but have since entered restore mode. I have an external hard drive and tried to download the OS to it but it failed in the last minute twice. Since then I tried to erase the hard drive but that option was unavailable so I selected erase free space. I now have a loading bar with 'erasing free space' next to it, am I doing the right things and what should my next steps be? Thank you for any help you can give.