Help needed with infected Mac

Discussion in 'Mac Basics and Help' started by Brunah, Feb 8, 2018.

  1. Brunah macrumors newbie

    Brunah

    Joined:
    Feb 8, 2018
    #1
    So my friend has accidentally sent me a message containing a virus which I have opened and it has been catastrophic. I was first met with the ? Folder but have since entered restore mode. I have an external hard drive and tried to download the OS to it but it failed in the last minute twice. Since then I tried to erase the hard drive but that option was unavailable so I selected erase free space. I now have a loading bar with 'erasing free space' next to it, am I doing the right things and what should my next steps be? Thank you for any help you can give.
     

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  2. Audit13 macrumors 601

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #2
    Which model Mac do you have? Have you tried Internet recovery?
     
  3. superscape macrumors 6502a

    superscape

    Joined:
    Feb 12, 2008
    Location:
    East Riding of Yorkshire, UK
    #3
    A virus? Are you sure? Interested to know what happened?
     
  4. Brunah thread starter macrumors newbie

    Brunah

    Joined:
    Feb 8, 2018
    #4
    Hi, it's a mid-2013 retina macbook. Internet recovery was started automatically but was not successful. Macintosh HD has disappeared from the disk utilities. I have attached an external hard drive but it has failed to download OSX to it multiple times
    --- Post Merged, Feb 9, 2018 ---
    I was sent a malicious link on facebook, I clicked automatically without even reading it. I'm not 100% sure that it was a virus but within 10 minutes my screen froze before turning off. When it turned back on I was presented with the flashing ? folder. I have since been able to get back onto my laptop for around 5 minutes before it did the same. I am unable to repair Macintosh HD as it is not available in reboot mode.

    I have also been unable to reinstall OSX
     
  5. Mr_Brightside_@ macrumors 68030

    Mr_Brightside_@

    Joined:
    Sep 23, 2005
    Location:
    Toronto
    #5
    Take it to Apple, they will reinstall the OS.
    --- Post Merged, Feb 9, 2018 ---
    Can you post a photo of the whole disk utility screen? You don't need to erase free space, btw, just erase the drive Bruna in the pic and make sure it's Mac OS Extended Journalled. Then reinstall Mac OS. Hope you have a backup.
     
  6. superscape macrumors 6502a

    superscape

    Joined:
    Feb 12, 2008
    Location:
    East Riding of Yorkshire, UK
    #6
    Do you login as an Admin account?

    I know it's kind of academic given the situation you're in, but I'd be surprised if clicking a link could mess things up to this degree. Especially if you're not logged in as a user with Admin rights.

    I'm just intrigued and trying to understand what happened! ;-)
     

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5 February 8, 2018