Help. Password required to play purchased shows

Discussion in 'Apple TV and Home Theater' started by jmantn, Nov 3, 2015.

  1. jmantn, Nov 3, 2015
    Last edited: Nov 3, 2015

    jmantn macrumors 6502

    Joined:
    Mar 13, 2012
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    Tn
    #1
    i have a new Apple TV 4th Gen and I have it setup to NEVER ask for passwords and every single time I go to play a TV show Episode from my purchases it ALWAYS asks for my password.

    Example I have several episodes of Mickey Mouse Clubhouse within TV Shows and Purchased and every episode it asks for my password.

    I do have restrictions so things can't be accidentally purchased or played that shouldn't be for my child but that's a four digit code (I'm asked for my password in this situation as well after providing my four digit code).

    Anyone else experiencing this?
     
  2. 2010mini macrumors 68040

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  3. jmantn thread starter macrumors 6502

    Joined:
    Mar 13, 2012
    Location:
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  4. jmantn thread starter macrumors 6502

    Joined:
    Mar 13, 2012
    Location:
    Tn
    #4
    So I hate to double post but doing so for visibility in case anyone else has this issue.

    IF you set up your tv to NEVER ask for a password then enable restrictions for a child it will then ALWAYS ask for the password on EVERYTHING except previously downloaded apps. Tv shows for example that were allowed by my restrictions still asked for my apple password even with the Never Ask for iTunes password enabled.

    Turning off restrictions doesn't fix this. Signing in and out of your apple ID doesn't fix this. Using someone else's apple id and password doesn't fix this. Changing the Ask for password to 15 min or always and restarting and switching back to never doesn't fix this.

    Called apple, Engineers will be investigating after speaking to a tier 2 rep and I've filled a bug report via the bug reporter.
     

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