HELP!!! PDF viewing problem

Discussion in 'Mac Basics and Help' started by G.Davidson78, May 5, 2010.

  1. G.Davidson78 macrumors newbie

    Joined:
    May 5, 2010
    #1
    I am a relatively new Mac user. I have been emailed a PDF attachment and when i try to use preview to open it, I get the message "cannot open file. The file may be damaged or use a file that preview can recognise" I installed adobe reader and viewer and I get similar messages. I know the file is not corrupt or damaged as I can open it on my vista laptop. please help. Thanks
     
  2. spinnerlys Guest

    spinnerlys

    Joined:
    Sep 7, 2008
    Location:
    forlod bygningen
    #2
    Have you compared their file sizes via Finder and Windows Explorer?

    In Finder select the .pdf file and press CMD+I and look under size and compare that number to the one you get in Windows. Bytes would be preferable, as Mac OS X 10.6 (Snow Leopard) reports file sizes differently than Windows does.

    If the .pdf file is not private or something, you can attach it to this thread and we can take a look at it if you want. The .pdf shan't be bigger than 250KB though, or you use some other file hosting service.

    I have attached an example of a .pdf file, maybe you can try to open that.

    Have you also tried Quick Look, meaning selecting the file and hitting the SPACEBAR?
     

    Attached Files:

  3. G.Davidson78 thread starter macrumors newbie

    Joined:
    May 5, 2010
    #3
    HELP PDF viewing problems

    Thanks for your reply.

    I compared the file sizes. THe mac file size is 70,108 bytes and the the download on my vista laptop is 2,954,143 bytes. A huge difference. Does this mean the file hasn't downloaded through entourage properly??

    I also tried to open the file on your post and that worked

    How do I attache the file??

    I tried the other couple of things you suggested but it still doesn't work.

    PLease help!!
     
  4. spinnerlys Guest

    spinnerlys

    Joined:
    Sep 7, 2008
    Location:
    forlod bygningen
    #4
    I don't know, but something is not working correctly. Have you looked through Entourage's preferences and seen if something like "don't download files larger than ..." is checked?


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    You mean QuickLook? If so, then that is expected with a corrupt file.
     
  5. G.Davidson78 thread starter macrumors newbie

    Joined:
    May 5, 2010
    #5
    Help!! Pdf Viewing Problem

    I have done a bit of looking around and I only just noticed that there was a tiny line at the top of the email that said"email partially downloaded. Click to download full message"

    How much of an idiot do you think I feel.

    Thanks for your help and time.
     

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