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Help! Playlist copied literally 10000 times!

R

roow110

macrumors regular
Original poster
Jul 1, 2011
110
26
I have iTunes Match, and, I created a playlist on my iPhone, put a few songs in, and listened to it on the train. I get home, open up iTunes on my Mac and realize that the playlist was literally copied 10,000 times. I assume this is because it is the limit for the number of playlists you can have... Now, whenever I have iTunes match on, my music app crashes on my iPhone and iPad. I haves spent hours trying to delete them one by one (as there is no way to select multiple playlists) however they just return.

I went to the Apple store and worked with a few geniuses for a couple of hours and the had no clue, so they had me call Apple support. I was on the phone with them for 3 hours, sent them photos, they even remotely accessed my computer (didn't know they could do that!) and played around with it. They had no idea, they gave me a number and said they would get back to me. Six months later, they still have no clue what to do.

Has anyone else encountered a similar problem before? I assume this is an iTunes Match issue. Its a real shame because I paid for the service and it is literally making it impossible to use iTunes or listen to music anymore. Please help!
 
roow110 said:
I have iTunes Match, and, I created a playlist on my iPhone, put a few songs in, and listened to it on the train. I get home, open up iTunes on my Mac and realize that the playlist was literally copied 10,000 times. I assume this is because it is the limit for the number of playlists you can have... Now, whenever I have iTunes match on, my music app crashes on my iPhone and iPad. I haves spent hours trying to delete them one by one (as there is no way to select multiple playlists) however they just return.

I went to the Apple store and worked with a few geniuses for a couple of hours and the had no clue, so they had me call Apple support. I was on the phone with them for 3 hours, sent them photos, they even remotely accessed my computer (didn't know they could do that!) and played around with it. They had no idea, they gave me a number and said they would get back to me. Six months later, they still have no clue what to do.

Has anyone else encountered a similar problem before? I assume this is an iTunes Match issue. Its a real shame because I paid for the service and it is literally making it impossible to use iTunes or listen to music anymore. Please help!
Click to expand...

Restore your phone, reinstall iTunes, and create a new Apple ID.
 
6 months?! That's crazy! Shouldn't this issue be escalated beyond Apple Support and higher up the chain to where they can access your account and perhaps delete certain aspects of your account?

I respect your apparent 'coolness' with the situation, OP.

Also, make sure you're reimbursed for all these issues.
 
SJism23 said:
6 months?! That's crazy! Shouldn't this issue be escalated beyond Apple Support and higher up the chain to where they can access your account and perhaps delete certain aspects of your account?

I respect your apparent 'coolness' with the situation, OP.

Also, make sure you're reimbursed for all these issues.
Click to expand...

Yes, reimbursed, because that's justified.
 
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