HELP PLEASE!! Apple ID problem on Macbook Pro and iPhone

Discussion in 'macOS' started by Aneef, Nov 27, 2016.

  1. Aneef macrumors regular

    Aneef

    Joined:
    Jun 4, 2015
    Location:
    Lahore, Pakistan
    #1
    So here is what happened to me:

    I have an iPhone 7 Plus and a Macbook Pro 15" 2014.
    I was trying to make calls from Facetime Audio on Mac from my iPhone. My Apple ID was asked on Facetime on Mac. I entered my details and it told me that your account has been locked due to security reasons.
    So please enter the answer to your security questions which I don't remember. I entered twice and it greyed out this option of security questions. Now the only thing I was left with was to email myself (through Apple) the reset link so as to reset the password. But here's the bad thing that happened to me: The email that I was using with iCloud and Apple ID was my previous employers email and since I left the job, I couldn't access it anymore. So I couldn't get the reset link. Same thing happened with me on both iOS and Macbook.

    Now I can't have iCloud sync between both these devices, can't download anything from the appstores on both the devices. I tried signing out of iCloud on my iPhone (and on Mac) but since my Find my iPhone(Find my Mac on Mac) was ON, it didn't let me sign out. I backed up my iPhone and tried erasing all my iPhone so that I could log in with some new Apple ID but since FInd my iPhone was ON, I couldn't erase my device either. Also tried restoring through iTunes, but all in vain since **** Find my iPhone was ON.

    What should I do now? My Macbook and my iPhone are my primary devices and I can't live without iCloud syncing on both devices. What should I do? I can think of resetting my iPhone but I can't imagine resetting my Macbook Pro.

    Please help ;(
     
  2. T'hain Esh Kelch macrumors 601

    T'hain Esh Kelch

    Joined:
    Aug 5, 2001
    Location:
    Denmark
  3. bcave098 macrumors 6502

    bcave098

    Joined:
    Sep 6, 2015
    Location:
    Northern British Columbia
    #3
    I second the "call Apple". Have them send you a password reset (to whichever email you can access).

    Then take better care of your accounts. Leave a job? Change the email. Can't remember security questions? Write them down.
     
  4. Aneef thread starter macrumors regular

    Aneef

    Joined:
    Jun 4, 2015
    Location:
    Lahore, Pakistan
    #4
    Thanks for the suggestions.
    The problem has been resolved now. I had to go and explain my problem to my previous employer and they were kind enough to create me the same user address again. So I was able to get the reset link of Apple ID and unlocked my phone. There was no other way out of this. Now I have changed the primary address to my personal email.
     
  5. bcave098 macrumors 6502

    bcave098

    Joined:
    Sep 6, 2015
    Location:
    Northern British Columbia
    #5
    The other way was, as stated, to call Apple and have them send you a password reset email to your personal email.
     
  6. Aneef thread starter macrumors regular

    Aneef

    Joined:
    Jun 4, 2015
    Location:
    Lahore, Pakistan
    #6
    The problem was I bought the phone here in Pakistan from a dealer who bought the phone through some supplier from Apple. There is no Apple Store in Pakistan and the receipt I had was from that dealer.
     
  7. bcave098 macrumors 6502

    bcave098

    Joined:
    Sep 6, 2015
    Location:
    Northern British Columbia
    #7
    No one mentioned the Apple Store or needing a receipt. Neither would help you access you Apple ID. Though the receipt could be used to remove activation lock.
     
  8. Aneef thread starter macrumors regular

    Aneef

    Joined:
    Jun 4, 2015
    Location:
    Lahore, Pakistan
    #8
    Someone told me that you are required to present the hard-copy-receipt evidence to the Apple Store to get it unlocked. They don't entertain unlocking requests on Phone and you have to be present it at the Store to get it unlocked, along with the required things.
     
  9. bcave098 macrumors 6502

    bcave098

    Joined:
    Sep 6, 2015
    Location:
    Northern British Columbia
    #9
    They were talking about activation lock only, not about your Apple ID. Activation lock removal requires the password or the receipt. But removing activation lock doesn't affect your Apple ID.
     

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