Help please! iPad pro touch screen does not work

Discussion in 'iPad' started by Ninjiago, Nov 13, 2015.

  1. Ninjiago macrumors newbie

    Joined:
    Oct 15, 2011
    #1
    I was so happy about my new giant toy until about 10 minutes ago. The touch screen completely lost control. I can't turn it off as the touch screen does not response any more. So I force shut it down, and try to restart it. However, log in requires passcode after restart, and I was not able to input any code. Any one has the same problem? Thanks.
     
  2. mashinhead macrumors 68020

    Joined:
    Oct 7, 2003
    #2
    I noticed this in the apple store display model. However it would happen for a few seconds and then work and then do it agin. It wasn't permanent
     
  3. ielessar macrumors regular

    Joined:
    Apr 29, 2015
    Location:
    WJ
    #3
    Try removing it from the charger and hard reboot a few times. As a note, some unofficial charger cables cause touch problems with the screens.
     
  4. Ninjiago thread starter macrumors newbie

    Joined:
    Oct 15, 2011
    #4
    Thanks for reply. Mine does not work at all. I tried hard reset a couple of times, can't even log in as it requires passcode, and I have no way to input the passcode.
     
  5. ielessar macrumors regular

    Joined:
    Apr 29, 2015
    Location:
    WJ
    #5
    Try a DFU restore, as a normal restore would require the device to be unlocked. If the issue still persists, give Apple a call.
     

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