Help Please: Iphone 7 cannot connect to iTunes

[gdourado]

Hello, how are you?
I need your help.

I have an iPhone 7, running the latest version of IOS.
Today I noticed something strange.
I took some photos today and in the afternoo, I noticed that on the photos App, two photos where not sorted in order.
The two last photos I took today where not in last place on the photos.

So, before I tried to do anything about it, i thought it would be better to connect to itunes to do a backup.

When I start itunes with the iphone connected to the computer, Itunes gives a popup saying it cannot read the contents of my iphone.
It then offers the option to restore the iphone.

I have already tried different cables, uninstalled itunes, installed again, rebooted the computer, rebooted the phone, I always get this result.

Now, I don't want to restore the iphone as I don't have another backup and I don't want to setup as a new iphone and loose everything.

Now, this is a problem for me, because I can use the iphone as is, but when I want to upgrade this iphone to a new one, if I cannot connect to itunes I cannot do a backup to restore to a new iphone.
This defeats the purpose of an Iphone for me with the ease of upgrade to transfer everything to a new phone.

So I really want to get this fixed. But I don't know how to do it.

Can anyone please help me out?
Has this happened to anyone else? Did you manage to fix it?

Thank you very much!
Best regards!

 

[gdourado]

Just to add a bit more of information.
Tried my wife’s old iPhone 5s and it connects no problem.
Same USB port, same computer, same cable, same iTunes.

So I am now thinking the problem lies on my iPhone.

 

[mattguy10]

You can try this:

 

[SayCheese]

You can try this:

I had this issue of the phone not connecting. Followed this tutorial and it's worked.
Thanks