HELP PLEASE! My mouse stopped moving the cursor

Discussion in 'Mac Accessories' started by timiscute, Jan 25, 2012.

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  1. timiscute, Jan 25, 2012

    timiscute macrumors member

    Joined:
    Nov 12, 2010
    #1
    Last night my mouse was working fine. Now it will click and scroll but it wont move the cursor. Its a bluetooth mouse that came with my iMac. Any idea how to fix this?
     
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  2. MacDawg, Jan 25, 2012

    MacDawg macrumors Core

    MacDawg

    Joined:
    Mar 20, 2004
    Location:
    "Between the Hedges"
    #2
    First steps are always...

    1. Turn Bluetooth off/on and re-pair the device
    2. Turn off the mouse and turn it back on
    3. Restart the computer

    You didn't say what you have tried, so that would be my first thoughts
     
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  3. timiscute, Jan 25, 2012

    timiscute thread starter macrumors member

    Joined:
    Nov 12, 2010
    #3
    I tried those three suggestions. The problem is the same. It moves a little when I move it on a dvd case or a magazine but not at all on my mouse pad. Do you think its an issue with the sensor? Is there a proper way to clean it or something?
     
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  4. george-brooks, Jan 25, 2012

    george-brooks macrumors 6502a

    george-brooks

    Joined:
    Oct 31, 2011
    Location:
    Brooklyn, NY
    #4
    If you have already tried all of that, then yes, I guess it is possible that perhaps the sensor is dirty. Try a little compressed air onto the laser on the bottom. If all else fails, an apple genius might be able to help at the store.
     
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  5. Guiyon, Jan 25, 2012

    Guiyon macrumors 6502a

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    #5
    Have you tried a known-good set of batteries?
     
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  6. timiscute, Jan 25, 2012

    timiscute thread starter macrumors member

    Joined:
    Nov 12, 2010
    #6
    I recharged my batteries and still no good. I'll try air blasting it tomorrow and let you know if it works. It's strange to me that it works fine on a video game case but won't move at all on the mouse pad. Seems to me that that shows the batteries are NOT the problem....

    ~Tim
     
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  7. John T, Jan 26, 2012

    John T macrumors 68020

    John T

    Joined:
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    Location:
    UK.
    #7
    Sounds like there's dust on the lenses. Remove the battery cover and, preferably using a an air bower (the kind used for removing dust from cameras) blow out any dust that has collected from around and on the lenses. You may also need something like a Q-tip to thoroughly clean the lenses. Don't use compressed air - it can do more harm than good by depositing a liquid coating!
     
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