HELP PLEASE! My mouse stopped moving the cursor

Discussion in 'Mac Accessories' started by timiscute, Jan 25, 2012.

  1. timiscute macrumors member

    Nov 12, 2010
    Last night my mouse was working fine. Now it will click and scroll but it wont move the cursor. Its a bluetooth mouse that came with my iMac. Any idea how to fix this?
  2. MacDawg macrumors Core


    Mar 20, 2004
    "Between the Hedges"
    First steps are always...

    1. Turn Bluetooth off/on and re-pair the device
    2. Turn off the mouse and turn it back on
    3. Restart the computer

    You didn't say what you have tried, so that would be my first thoughts
  3. timiscute thread starter macrumors member

    Nov 12, 2010
    I tried those three suggestions. The problem is the same. It moves a little when I move it on a dvd case or a magazine but not at all on my mouse pad. Do you think its an issue with the sensor? Is there a proper way to clean it or something?
  4. george-brooks macrumors 6502a


    Oct 31, 2011
    Brooklyn, NY
    If you have already tried all of that, then yes, I guess it is possible that perhaps the sensor is dirty. Try a little compressed air onto the laser on the bottom. If all else fails, an apple genius might be able to help at the store.
  5. Guiyon macrumors 6502a

    Mar 19, 2008
    North Shore, MA
    Have you tried a known-good set of batteries?
  6. timiscute thread starter macrumors member

    Nov 12, 2010
    I recharged my batteries and still no good. I'll try air blasting it tomorrow and let you know if it works. It's strange to me that it works fine on a video game case but won't move at all on the mouse pad. Seems to me that that shows the batteries are NOT the problem....

  7. John T macrumors 68020

    John T

    Mar 18, 2006
    Sounds like there's dust on the lenses. Remove the battery cover and, preferably using a an air bower (the kind used for removing dust from cameras) blow out any dust that has collected from around and on the lenses. You may also need something like a Q-tip to thoroughly clean the lenses. Don't use compressed air - it can do more harm than good by depositing a liquid coating!

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