help please (teamviewer page opens when I open safari)

Discussion in 'Mac Basics and Help' started by nyfo29, Aug 10, 2011.

  1. nyfo29 macrumors newbie

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    Aug 10, 2011
    #1
    when ever i open safari this teamviewer page opens & i don't know how to make it stop. i looked in launchpad for a team viewer app & found it in my system utilities folder & dragged it to the trash. i have no idea how the app got onto my mac. i called teamviewer & the guy i talked to said it a problem with my computer & that he knows nothing about macs. i have done all software updates & this is only happening with safari, not google chrome or firefox.

    also, i can't seem to change my safari homepage to google. i go into settings & put the google address in & press the set to current page button, do a browser restart & have even tried restarting my computer. it always brings up the igoogle page
     

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  2. Gregg2 macrumors 603

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    Location:
    Milwaukee, WI
    #2
    Safari > Reset Safari...
    Clear History
    Empty the Cache
    Remove all cookies
    Reset
     
  3. nyfo29 thread starter macrumors newbie

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    Aug 10, 2011
    #3
    thanks. pretty sure I've tried that but will try again & see what happens :)
     
  4. nyfo29 thread starter macrumors newbie

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    Aug 10, 2011
  5. Gregg2 macrumors 603

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    #5
    Darn. What version of Safari? Maybe there's a newer version that you can install.
     
  6. nyfo29 thread starter macrumors newbie

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    #6
    I'm using 5.1 that came with lion & have checked for updates as well. is there possibly a setting somewhere to block the team viewer page?
     
  7. Gregg2 macrumors 603

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    #7
    Specifically? I doubt it. Reinstall Teamviewer and look for an uninstaller to wipe it clean.
     
  8. nyfo29 thread starter macrumors newbie

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  9. nyfo29 thread starter macrumors newbie

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    Aug 10, 2011
    #9
    reinstalled. no uninstaller. i switched my default browser to chrome & opened up team viewer. when closing the program the team viewer page opens. deleted team viewer again & safari problem doesn't happen with chrome, but is still happening with safari. sent a couple reports to apple but have yet to hear anything. I'm wondering if this may just be an os x lion safari issue.
     
  10. Gregg2 macrumors 603

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    #10
    Good chance of that. I'm not roaring yet, so don't know. I'll pick up Lion later.
     
  11. BrianBaughn macrumors 601

    BrianBaughn

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    Baltimore, Maryland
    #11
    You might try deleting the preference file that contains the home page. Perhaps there's a permissions problem writing to it.

    Quit Safari, go to Home/Library/Preferences and delete the com.apple.mail.plist file.
     
  12. Gregg2 macrumors 603

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    May 22, 2008
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    Milwaukee, WI
    #12
    Mail? Why Mail? Maybe safari instead of mail???

    And if that doesn't help, try a different user account. If the problem is solved then, you have a corrupt account.
     
  13. nyfo29 thread starter macrumors newbie

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    Aug 10, 2011
    #13
    i really appreciate the help
    ok switched to a different account & everything is normal so account may be corrupt. is it a big deal if these problems are happening on my admin account? also looked for file to delete & never saw a .mail or .safari file
     
  14. Gregg2 macrumors 603

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    #14
    1. Create a new admin account, move your files to it and kill the other one, or...

    2. Yes, you do have those files. You have to. If you didn't see them, you were looking in the wrong Library folder. See the path Brian gave. "Home" = HD/YourUserName (the icon with the little white house). So, you can try that before the above. (but this is the order you have them in your post) I maintain that Mail is irrelevant to your issue, and that it would be the Safari plist file you want. You can delete it, or just move it to your Desktop. When you open Safari, it will make a new one in the Preferences folder.
     
  15. nyfo29, Aug 14, 2011
    Last edited: Aug 14, 2011

    nyfo29 thread starter macrumors newbie

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    Aug 10, 2011
    #15
    i really really appreciate the help but i can't for the life of me find the com.apple.safari.plist file.

    (for the record if i click users after Macintosh HD & then click the white house there is no preferences folder showing)

    heres what I'm doing...

    while in my admin account i click finder
    on left side under devices i click my name
    i then click Macintosh HD
    click library
    then click preferences
    this is what i get...
     

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  16. nyfo29 thread starter macrumors newbie

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    Aug 10, 2011
    #16
    also if i were to just create a new admin account, which files do i need to move over to it? is there a specific folder or is it basically move everything from the documents & applications to it. :confused:
     
  17. Dave Braine macrumors 68040

    Dave Braine

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    Warrington, UK
    #17
    That's probably why you can't find them, as you are looking for files associated with your account.

    Go into your Home Folder>Library>Preferences and they should be in there.
     
  18. Gregg2 macrumors 603

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    #18
    Yeah, to emphasize, you skipped opening the Library folder located in the Home folder. Preferences is inside there.

    Home/Library/Preferences
     
  19. nyfo29, Aug 14, 2011
    Last edited: Aug 14, 2011

    nyfo29 thread starter macrumors newbie

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    Aug 10, 2011
    #19
    ok i figured something out. i not an idiot. Lion hides the Library folder. i found it by pressing command/up then command/shift/g then typed Library & boom, there it was.
    i deleted the com.apple.safari.plist file & restarted safari & no difference. i tried to change the homepage & that didn't work either. so I'm guessing a new admin account is the way to go? al my pics & iTunes etc. seems like that'll take forever to transfer. there is another file com.apple.safari.plist.lockfile. should i delete that?
     

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