Help Please! Unauthorized App Purchases / Compromised Apple ID

Discussion in 'iOS Apps' started by NotAdvisable, Dec 3, 2011.

  1. NotAdvisable, Dec 3, 2011
    Last edited: Dec 3, 2011

    NotAdvisable macrumors regular

    NotAdvisable

    Joined:
    Nov 16, 2011
    Location:
    Perth, Australia
    #1
    G'day everyone!

    Late last night, I received an email from Apple saying that a purchase went through on an unauthorized computer with my Apple ID.
    Shocked, I quickly went into iTunes to see all my Store Credit (around $20AUD) had been spent and my credit card details where removed off my account.
    The purchase comprised of a free non-English application, and then four in-app purchases totalling $18.96AUD.
    Purchase History Image: http://i.imgur.com/EIubM.jpg

    After changing my password every few months for years now, I am amazed that someone has gained access to my account.
    Plus, not to mention I have no clue if they have access to my credit card details; they have been removed off the account.

    I have emailed Apple, but I have no utter clue on what I can do.
    If you have any infomation that can help me, please respond; im desperate.

    Also, to moderators I am sorry if I have posted this in the wrong section; I truly don't know where to put it. Thank you.
     
  2. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
  3. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #3
    Phone Apple Support Too

    Let them know, They can lock the compromised account.
     
  4. NotAdvisable thread starter macrumors regular

    NotAdvisable

    Joined:
    Nov 16, 2011
    Location:
    Perth, Australia
    #4
    @miles01110 Yes I had a 'strong' password in the first place with a capital letter and also numbers. I have now changed my password to something even stronger.

    @Macman45 I have used the Express Lane support with Apple, but seeing all the other people who have been in this situation it might be a few days.

    Thanks guys.
     

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