help please

Discussion in 'iPhone Tips, Help and Troubleshooting' started by paula84, Aug 19, 2012.

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  1. paula84, Aug 19, 2012

    paula84 macrumors newbie

    Joined:
    Aug 19, 2012
    #1
    phone will not stay on sleep mode or even turn off
     
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  2. vistadude, Aug 19, 2012

    vistadude macrumors 65816

    Joined:
    Jan 3, 2010
    #2
    Try a restart. Press and hold the off button and home button until you see the apple restart logo. It takes about 20-30 seconds.
     
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  3. daudi, Aug 19, 2012

    daudi macrumors member

    Joined:
    Jan 1, 2012
    #3
    yah do the same as VistaDude states. this is called hard reset. press the home and power button at once and then release the both when the apple logo appears.:apple:
     
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