Help! Program failures and freezing on a MacBook.

Discussion in 'Mac Basics and Help' started by ABreathRevives, Feb 16, 2010.

  1. ABreathRevives macrumors newbie

    Feb 15, 2010
    Hey everyone,

    I'm having some really irritating problems with my MacBook (running Tiger) as of late. I've been trying to use MacScan and ClamXav to see if they'd solve the problems, but so far, no dice.

    What's been happening (as of yesterday and today) is that my Mac Messenger will open, start to login, and RIGHT before it actually signs me in, the program shuts down. Today, my iTunes started to do the same thing.

    For the past maybe week and a half to two weeks, it's been doing something weird - Safari would freeze, then everything would freeze, forcing me to manually shut down and restart my laptop. Once I did, everything worked normally and fine for awhile until the same thing would happen again. No programs were acting weird, it would just freeze and I'd have to shut down. Now, however, MSN and iTunes won't run properly and it's driving me mental.

    I tried repairing permissions - but to no avail. It gets to a certain point and then the Disk Utility freezes and I have to shut down and restart.

    This is driving me absolutely MENTAL. I'm about ready to throw a $2000 laptop against the wall and then beat it to smithereens with a baseball bat, haha. Any help would be very much appreciated! I really don't wanna lose all my files (I'm a college kid, so needless to say, I don't wanna go through the hassle of losing all my notes and such), so any advice short of having to resort to that is what I'm hoping for. But if it's absolutely necessary, I guess I'll have no choice.

    Thanks guys, I really hope one of you pros can help me out! :apple:
  2. spinnerlys Guest


    Sep 7, 2008
    forlod bygningen
    Have you tried repairing permissions via Disk Utility?

    Are you running out of disk space?

    The following is taken from the thread titled "How to maximise your MacRumors troubleshooting experience" created by mad jew in 2006. It contains more elaborate information on the short extracts I took from it and should help you in finding appropriate help. I also made some additions after finding that thread.

    1. Search for threads or guides containing similar problems.
      MRoogle is quite a good tool to search these forums.
    2. Start your thread in the appropriate forum or sub-forum.
      Here is the forum's main page with the list of all the sub-fora found here.

      [*]Use a specific thread title.
      "Need help!!!!???? ASAP!!!" and its variants are neither specific nor descriptive.
    3. Find and post machine hardware and software configurations.
      You can find out more about your Mac by going to the Menu Bar > :apple: > About This Mac > More Info ... (this button opens Applications / Utilities / System Profiler) > Hardware Overview.
    4. Tell us your problem, and be specific. What is happening to your machine?
    5. How long has this been happening? What changes were made just before this started?
    6. What have you already tried?
    7. Respond to all posted advice with details of what happened.
    8. Be wary of the (very) occasional bad advice.
    9. Be patient.
    10. Be courteous.
  3. flopticalcube macrumors G4


    Sep 7, 2006
    In the velcro closure of America's Hat
    Your hard drive sounds suspect. First, backup your data to an external drive. Second, boot from your install DVD and run Disk Utility to Verify and Repair your internal drive. Third, think about purchasing a new internal hard drive.
  4. MrCheeto macrumors 68030


    Nov 2, 2008
    How much free space do you have on your hard drive? Just click the Finder, then click your Hard Drive and at the bottom of the Finder window it will say "XX.X available". ;)
  5. Cynicalone macrumors 68040


    Jul 9, 2008
    Okie land
    That sounds a lot like a dying HDD. I hope you have a backup.
  6. ABreathRevives thread starter macrumors newbie

    Feb 15, 2010
    Hey guys,

    Thanks for the quick replies!

    1) Yep, I've tried repairing permissions through Disk Utility, but it gets to a certain point, freezes, and then freezes my laptop completely to the point where I have to manually shut it off and reboot!

    2) I've got 71.01 GB left available.

    I'm still under Apple Care - would it be best to take it into my local Mac-friendly computer shop? I have a feeling all they'd do is wipe my hard drive clean, which I'm really trying to avoid. I don't know what else to do though, this is beyond frustrating.

    Whenever I run MacScan, it'll delete tracking cookies, which I presume is a normal/good thing. When I run ClamXav, it'll go through its whole scanning process and finish, saying there was nothing bad found. So I just don't know what's causing all of these problems, especially when the other day all it was doing was freezing, but no programs were harmed. I know my way around them, but I'm not all THAT computer savvy, so this is just confusing & annoying lol. :confused:
  7. flopticalcube macrumors G4


    Sep 7, 2006
    In the velcro closure of America's Hat
    Since you are under Applecare, backup all your data to an external and have Apple replace your hard drive. Explain to them what you have done to try and fix it and they will replace the drive for you.
  8. ABreathRevives thread starter macrumors newbie

    Feb 15, 2010
    Thanks a lot Flopticalcube, I guess that's what I'll have to do.

    Quick question, though - if I back up all my files to an external drive and put them on the new hard drive, will that cause any problems? Maybe I'm scarred from being an ex-Windows user lol. It shouldn't transfer over any bugs or viruses, should it?

    And to pick your brain a little more (sorry for all the questions!), do you know any tricks for how to then get all my music from my iPhone back onto the new hard drive?

    Thanks so much! Sorry for all the questions, they probably seem ridiculous to those of you who actually know all about this stuff haha.
  9. flopticalcube macrumors G4


    Sep 7, 2006
    In the velcro closure of America's Hat
    OSX has no viruses. Use a program like Carbon Copy Cloner (goggle for it, its free) and it will make a duplicate of your hard drive. You can even boot off the external to test and see all your data is there. When your new disk is in, Clone the external back to your new drive. iTunes data will be copied.

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