Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Maclovee77

macrumors newbie
Original poster
Jun 3, 2014
4
0
I recently purchased an iPhone 5c may 29 I dropped the phone on its back no cracks in screen or anything just my screen popped out of its casing I went to best buy where I purchased the phone at and have geek squad they popped the screen in semi but it's still popped out they said it will cost 150$ for a service fee . Will apple pop it back in free of charge the phone work fine how can I get apple to fix it or replace it for free?
 
I recently purchased an iPhone 5c may 29 I dropped the phone on its back no cracks in screen or anything just my screen popped out of its casing I went to best buy where I purchased the phone at and have geek squad they popped the screen in semi but it's still popped out they said it will cost 150$ for a service fee . Will apple pop it back in free of charge the phone work fine how can I get apple to fix it or replace it for free?

Apple is not obligated to fix or replace it for free. However, it seems that in some cases if you go in to the Apple store and tell them what happened they will help you out.
 
Go to Apple and give it a try.
Obviously its not as simple as popping in the screen, sounds like something else might have broken or has physical damage.
Worst thing that can happen is they will say no but dont hurt to try.
 
Could I go to best buy and tell them I didn't drop it the screen is not cracked still works like new
 
Honesty is the best policy. Just go tell them what happened and see where it goes. Worst thing they are going to do is charge a service fee. They have heard all the lies, so you are most likely not going to pull one over on Best Buy, Apple or anyone for that matter.
 
The side where they tried to pop it in at has in dent they said I lt looks to be dropped
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.