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masonas85

macrumors newbie
Original poster
May 28, 2018
1
0
Having issues with Mac Pro 5,1 (OSX 10.11.16) freezing and restarting. Ran Etrecheck, posted here. Any help reading this report would be much appreciated, thanks!

EtreCheck version: 4.3.1 (4D024)

Report generated: 2018-05-28 16:44:16

Download EtreCheck from https://etrecheck.com

Runtime: 2:43

Performance: Excellent


Problem: Computer is restarting


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.


Hardware Information:

Mac Pro (2010 - 2012)

Mac Pro Model: MacPro5,1

2 3.46 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 12-core

40 GB RAM - At maximum

DIMM 1 - Empty

DIMM 2 - 8 GB DDR3 ECC 1333 ok

DIMM 3 - 8 GB DDR3 ECC 1333 ok

DIMM 4 - Empty

DIMM 5 - 8 GB DDR3 ECC 1333 ok

DIMM 6 - 8 GB DDR3 ECC 1333 ok

DIMM 7 - 8 GB DDR3 ECC 1333 ok

DIMM 8 - Empty


Video Information:

ATI Radeon HD 5770 - VRAM: 1024 MB

SONY TV 1920 x 1080

LG ULTRAWIDE 2560 x 1080 @ 60 Hz


Drives:

disk0 - OWC Mercury Electra Pro 6G SSD 480.10 GB (Solid State - TRIM: No)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - G****************e (Journaled HFS+) 479.24 GB

disk0s3 - Recovery HD [Recovery] 650 MB


disk1 - ST32000641AS 2.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI [EFI] 210 MB

disk1s2 - G*******a (Journaled HFS+) 2.00 TB


disk2 - TOSHIBA MD04ACA500 5.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk2s1 - EFI [EFI] 210 MB

disk2s2 - G****7 (Journaled HFS+) 5.00 TB


disk3 - ST3000DM001-1CH166 3.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk3s1 - EFI [EFI] 210 MB

disk3s2 - U******d [Core Storage Container] 3.00 TB

disk4 - G****3 (Journaled HFS+) 3.00 TB

disk3s3 - B*******X [Recovery] 134 MB


disk5 - ST3000DM001-1CH166 3.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk5s1 - EFI [EFI] 210 MB

disk5s2 - G************1 [Core Storage Container] 3.00 TB

disk6 - E****B (Journaled HFS+) 3.00 TB

disk5s3 - B*******X [Recovery] 134 MB


Mounted Volumes:

disk0s2 - G****************e 479.24 GB (297.89 GB free)

Journaled HFS+

Mount point: /


disk1s2 - G*******a 2.00 TB (1.44 TB free)

Journaled HFS+

Mount point: /Volumes/G*******a


disk2s2 - G****7 5.00 TB (781.25 GB free)

Journaled HFS+

Mount point: /Volumes/G****7


disk4 - G****3 3.00 TB (1.34 TB free)

Journaled HFS+

Mount point: /Volumes/G****3


disk6 - E****B 3.00 TB (1.93 TB free)

Journaled HFS+

Mount point: /Volumes/E****B


Network:

Interface en0: Ethernet 1

Interface en1: Ethernet 2

Interface fw0: FireWire

Interface en2: Wi-Fi

802.11 a/b/g/n

One IPv4 address

2 IPv6 addresses

Interface en3: Bluetooth PAN


System Software:

OS X El Capitan 10.11.6 (15G20015)

Time since boot: Less than an hour

System Load: 0.85 (1 min ago) 1.15 (5 min ago) 0.67 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.avid.AvidAudioServiceHelper.plist

Executable: /Library/PrivilegedHelperTools/AvidAudioServiceHelper.xpc/Contents/MacOS/AvidAudioServiceHelper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avid.AvidAudioServer.plist

Executable: /Applications/Avid/AvidAudioServer/AvidAudioServer.app/Contents/MacOS/AvidAudioServer

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

27 32-bit apps


Kernel Extensions:

/Library/Application Support/Logitech.localized/Logitech Options.localized

[Loaded] LogiMgrDriver.kext (Logitech Inc., 6.80.1 - SDK 10.12)


/Library/Extensions

[Loaded] LittleSnitch.kext (Objective Development Software GmbH, 3.7.4 - SDK 10.11)

[Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.3 - SDK 10.8)

[Not Loaded] LogitechUnifying.kext (Logitech Inc., 1.3.3 - SDK 10.8)

[Loaded] DigiDal.kext (Avid Technology Inc, 12.8.0.864 - SDK 10.9)

[Not Loaded] Motu MIDI Driver.kext (MOTU, 1.6 64208 - SDK 10.4)


System Launch Agents:

[Not Loaded] 6 Apple tasks
[Loaded] 164 Apple tasks
[Running] 69 Apple tasks

System Launch Daemons:

[Not Loaded] 44 Apple tasks
[Loaded] 164 Apple tasks
[Running] 83 Apple tasks
[Other] One Apple task

Launch Agents:

[Running] com.avid.AvidAudioServer.plist (? f39b1184 - installed 2017-06-20)
[Running] at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2017-08-11)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-08-30)
[Running] com.Logitech.Control Center.Daemon.plist (? 5b5e4f6b - installed 2016-07-20)
[Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2018-02-26)
[Loaded] com.avid.ApplicationManager.plist (Avid Technology Inc - installed 2017-08-31)

Launch Daemons:

[Loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2017-08-11)
[Loaded] com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2017-08-03)
[Running] at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2017-08-11)
[Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2017-06-09)
[Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2017-08-30)
[Running] com.avid.AvidAudioServiceHelper.plist (? 3761dbb0 - installed 2017-06-20)
[Running] com.avid.transport.client.plist (Avid Technology Inc - installed 2017-05-23)
[Running] com.avid.hub.service.plist (Avid Technology Inc - installed 2017-05-23)

User Launch Agents:

[Running] com.spotify.webhelper.plist (Spotify - installed 2018-05-18)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12)

User Login Items:

Magnet Application (Mac App Store - installed 2018-02-17)

(/Applications/Magnet.app)

Dropbox Application (Dropbox, Inc. - installed 2018-05-23)

(/Applications/Dropbox.app)

NIHostIntegrationAgent Application (Native Instruments GmbH - installed 2018-01-02)

(/Library/Application Support/Native Instruments/Hardware/NIHostIntegrationAgent.app)

com.adobe.SwitchBoard.monitor.plist MachInit (?)

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)


Internet Plug-ins:

Default Browser: 601 (installed 2017-08-02)

QuickTime Plugin: 7.7.3 (installed 2018-04-06)


3rd Party Preference Panes:

EUCON (installed 2017-10-18)

Logitech Control Center (installed 2017-09-20)

Logi Options Launcher (installed 2018-03-02)

SwitchResX (installed 2017-11-11)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU Location
WindowServer Apple 4
kernel_task Apple 1
syspolicyd Apple 0
Little Snitch Agent Objective Development Software GmbH 0
Hub Avid Technology Inc 0

Top Processes by Memory:

Process (count) Source RAM usage Location
kernel_task Apple 1.77 GB
mds_stores Apple 438 MB
mdworker (14) Apple 341 MB
Dropbox (3) Dropbox, Inc. 202 MB
Finder Apple 120 MB

Top Processes by Energy Use:

Process (count) Source Energy (0-100) Location
Console Apple 5
WindowServer Apple 2
launchd Apple 1
Finder Apple 0
Hub Avid Technology Inc 0

Virtual Memory Information:

Available RAM 35.78 GB
Free RAM 32.72 GB
Used RAM 4.22 GB
Cached files 3.07 GB
Swap Used 0 B

Software Installs (past 30 days):

Name Version Install Date
Melodyne 410001 2018-04-28
Melodyne singletrack 212002 2018-04-28
Gatekeeper Configuration Data 139 2018-05-27
SPL DrumXchanger 1.8 1.8 2018-05-27

Diagnostics Information (past 7 days):

2018-05-28 16:35:38 Last Shutdown Cause: 0 - Power loss


2018-05-27 21:45:24 Pro Tools.app CPU (8 times)

/Applications/Pro Tools.app


2018-05-27 21:20:25 Kernel Panic (7 times)

3rd party kernel extensions:

at.obdev.nke.LittleSnitch 4728

com.logitech.manager.kernel.driver 6.80.1

com.digidesign.iokit.DigiDal 12.8.0f4


2018-05-25 09:43:41 Kernel Panic



End of report
 
Has it always had the 40GB in the configuration it is currently in? I am just wondering if that could be an issue. Take a look at the file attached that is from the Mac Pro manual.

Lisa
 

Attachments

  • MacProMemoryConfiguration.jpg
    MacProMemoryConfiguration.jpg
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Last edited:
Having issues with Mac Pro 5,1 (OSX 10.11.16) freezing and restarting. Ran Etrecheck, posted here. Any help reading this report would be much appreciated, thanks!

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Post the Kernel Panic text.
 
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