Help reading Etrecheck Report

masonas85

macrumors newbie
Original poster
May 28, 2018
1
0
Having issues with Mac Pro 5,1 (OSX 10.11.16) freezing and restarting. Ran Etrecheck, posted here. Any help reading this report would be much appreciated, thanks!

EtreCheck version: 4.3.1 (4D024)

Report generated: 2018-05-28 16:44:16

Download EtreCheck from https://etrecheck.com

Runtime: 2:43

Performance: Excellent


Problem: Computer is restarting


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.


Hardware Information:

Mac Pro (2010 - 2012)

Mac Pro Model: MacPro5,1

2 3.46 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 12-core

40 GB RAM - At maximum

DIMM 1 - Empty

DIMM 2 - 8 GB DDR3 ECC 1333 ok

DIMM 3 - 8 GB DDR3 ECC 1333 ok

DIMM 4 - Empty

DIMM 5 - 8 GB DDR3 ECC 1333 ok

DIMM 6 - 8 GB DDR3 ECC 1333 ok

DIMM 7 - 8 GB DDR3 ECC 1333 ok

DIMM 8 - Empty


Video Information:

ATI Radeon HD 5770 - VRAM: 1024 MB

SONY TV 1920 x 1080

LG ULTRAWIDE 2560 x 1080 @ 60 Hz


Drives:

disk0 - OWC Mercury Electra Pro 6G SSD 480.10 GB (Solid State - TRIM: No)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI [EFI] 210 MB

disk0s2 - G****************e (Journaled HFS+) 479.24 GB

disk0s3 - Recovery HD [Recovery] 650 MB


disk1 - ST32000641AS 2.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk1s1 - EFI [EFI] 210 MB

disk1s2 - G*******a (Journaled HFS+) 2.00 TB


disk2 - TOSHIBA MD04ACA500 5.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk2s1 - EFI [EFI] 210 MB

disk2s2 - G****7 (Journaled HFS+) 5.00 TB


disk3 - ST3000DM001-1CH166 3.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk3s1 - EFI [EFI] 210 MB

disk3s2 - U******d [Core Storage Container] 3.00 TB

disk4 - G****3 (Journaled HFS+) 3.00 TB

disk3s3 - B*******X [Recovery] 134 MB


disk5 - ST3000DM001-1CH166 3.00 TB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk5s1 - EFI [EFI] 210 MB

disk5s2 - G************1 [Core Storage Container] 3.00 TB

disk6 - E****B (Journaled HFS+) 3.00 TB

disk5s3 - B*******X [Recovery] 134 MB


Mounted Volumes:

disk0s2 - G****************e 479.24 GB (297.89 GB free)

Journaled HFS+

Mount point: /


disk1s2 - G*******a 2.00 TB (1.44 TB free)

Journaled HFS+

Mount point: /Volumes/G*******a


disk2s2 - G****7 5.00 TB (781.25 GB free)

Journaled HFS+

Mount point: /Volumes/G****7


disk4 - G****3 3.00 TB (1.34 TB free)

Journaled HFS+

Mount point: /Volumes/G****3


disk6 - E****B 3.00 TB (1.93 TB free)

Journaled HFS+

Mount point: /Volumes/E****B


Network:

Interface en0: Ethernet 1

Interface en1: Ethernet 2

Interface fw0: FireWire

Interface en2: Wi-Fi

802.11 a/b/g/n

One IPv4 address

2 IPv6 addresses

Interface en3: Bluetooth PAN


System Software:

OS X El Capitan 10.11.6 (15G20015)

Time since boot: Less than an hour

System Load: 0.85 (1 min ago) 1.15 (5 min ago) 0.67 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.avid.AvidAudioServiceHelper.plist

Executable: /Library/PrivilegedHelperTools/AvidAudioServiceHelper.xpc/Contents/MacOS/AvidAudioServiceHelper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.avid.AvidAudioServer.plist

Executable: /Applications/Avid/AvidAudioServer/AvidAudioServer.app/Contents/MacOS/AvidAudioServer

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

27 32-bit apps


Kernel Extensions:

/Library/Application Support/Logitech.localized/Logitech Options.localized

[Loaded] LogiMgrDriver.kext (Logitech Inc., 6.80.1 - SDK 10.12)


/Library/Extensions

[Loaded] LittleSnitch.kext (Objective Development Software GmbH, 3.7.4 - SDK 10.11)

[Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.3 - SDK 10.8)

[Not Loaded] LogitechUnifying.kext (Logitech Inc., 1.3.3 - SDK 10.8)

[Loaded] DigiDal.kext (Avid Technology Inc, 12.8.0.864 - SDK 10.9)

[Not Loaded] Motu MIDI Driver.kext (MOTU, 1.6 64208 - SDK 10.4)


System Launch Agents:

[Not Loaded] 6 Apple tasks
[Loaded] 164 Apple tasks
[Running] 69 Apple tasks

System Launch Daemons:

[Not Loaded] 44 Apple tasks
[Loaded] 164 Apple tasks
[Running] 83 Apple tasks
[Other] One Apple task

Launch Agents:

[Running] com.avid.AvidAudioServer.plist (? f39b1184 - installed 2017-06-20)
[Running] at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2017-08-11)
[Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-08-30)
[Running] com.Logitech.Control Center.Daemon.plist (? 5b5e4f6b - installed 2016-07-20)
[Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2018-02-26)
[Loaded] com.avid.ApplicationManager.plist (Avid Technology Inc - installed 2017-08-31)

Launch Daemons:

[Loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2017-08-11)
[Loaded] com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2017-08-03)
[Running] at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2017-08-11)
[Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2017-06-09)
[Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2017-08-30)
[Running] com.avid.AvidAudioServiceHelper.plist (? 3761dbb0 - installed 2017-06-20)
[Running] com.avid.transport.client.plist (Avid Technology Inc - installed 2017-05-23)
[Running] com.avid.hub.service.plist (Avid Technology Inc - installed 2017-05-23)

User Launch Agents:

[Running] com.spotify.webhelper.plist (Spotify - installed 2018-05-18)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12)

User Login Items:

Magnet Application (Mac App Store - installed 2018-02-17)

(/Applications/Magnet.app)

Dropbox Application (Dropbox, Inc. - installed 2018-05-23)

(/Applications/Dropbox.app)

NIHostIntegrationAgent Application (Native Instruments GmbH - installed 2018-01-02)

(/Library/Application Support/Native Instruments/Hardware/NIHostIntegrationAgent.app)

com.adobe.SwitchBoard.monitor.plist MachInit (?)

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)


Internet Plug-ins:

Default Browser: 601 (installed 2017-08-02)

QuickTime Plugin: 7.7.3 (installed 2018-04-06)


3rd Party Preference Panes:

EUCON (installed 2017-10-18)

Logitech Control Center (installed 2017-09-20)

Logi Options Launcher (installed 2018-03-02)

SwitchResX (installed 2017-11-11)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU Location
WindowServer Apple 4
kernel_task Apple 1
syspolicyd Apple 0
Little Snitch Agent Objective Development Software GmbH 0
Hub Avid Technology Inc 0

Top Processes by Memory:

Process (count) Source RAM usage Location
kernel_task Apple 1.77 GB
mds_stores Apple 438 MB
mdworker (14) Apple 341 MB
Dropbox (3) Dropbox, Inc. 202 MB
Finder Apple 120 MB

Top Processes by Energy Use:

Process (count) Source Energy (0-100) Location
Console Apple 5
WindowServer Apple 2
launchd Apple 1
Finder Apple 0
Hub Avid Technology Inc 0

Virtual Memory Information:

Available RAM 35.78 GB
Free RAM 32.72 GB
Used RAM 4.22 GB
Cached files 3.07 GB
Swap Used 0 B

Software Installs (past 30 days):

Name Version Install Date
Melodyne 410001 2018-04-28
Melodyne singletrack 212002 2018-04-28
Gatekeeper Configuration Data 139 2018-05-27
SPL DrumXchanger 1.8 1.8 2018-05-27

Diagnostics Information (past 7 days):

2018-05-28 16:35:38 Last Shutdown Cause: 0 - Power loss


2018-05-27 21:45:24 Pro Tools.app CPU (8 times)

/Applications/Pro Tools.app


2018-05-27 21:20:25 Kernel Panic (7 times)

3rd party kernel extensions:

at.obdev.nke.LittleSnitch 4728

com.logitech.manager.kernel.driver 6.80.1

com.digidesign.iokit.DigiDal 12.8.0f4


2018-05-25 09:43:41 Kernel Panic



End of report
 

lclev

macrumors 6502
Jul 29, 2013
291
98
Ohio
Has it always had the 40GB in the configuration it is currently in? I am just wondering if that could be an issue. Take a look at the file attached that is from the Mac Pro manual.

Lisa
 

Attachments

Last edited:

ActionableMango

macrumors G3
Sep 21, 2010
9,527
6,780
Having issues with Mac Pro 5,1 (OSX 10.11.16) freezing and restarting. Ran Etrecheck, posted here. Any help reading this report would be much appreciated, thanks!

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Post the Kernel Panic text.
 
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