Help reading Etrecheck Report

Discussion in 'Mac Pro' started by masonas85, May 28, 2018.

  1. masonas85 macrumors newbie

    Joined:
    May 28, 2018
    #1
    Having issues with Mac Pro 5,1 (OSX 10.11.16) freezing and restarting. Ran Etrecheck, posted here. Any help reading this report would be much appreciated, thanks!

    EtreCheck version: 4.3.1 (4D024)

    Report generated: 2018-05-28 16:44:16

    Download EtreCheck from https://etrecheck.com

    Runtime: 2:43

    Performance: Excellent


    Problem: Computer is restarting


    Major Issues:

    Anything that appears on this list needs immediate attention.


    No Time Machine backup - Time Machine backup not found.

    Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


    Minor Issues:

    These issues do not need immediate attention but they may indicate future problems.


    Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

    Unsigned files - There is unsigned software installed. They appear to be legitimate but should be reviewed.

    32-bit Apps - This machine has 32-bits apps that may have problems in the future.

    Abnormal shutdown - Your machine shut down abnormally.


    Hardware Information:

    Mac Pro (2010 - 2012)

    Mac Pro Model: MacPro5,1

    2 3.46 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 12-core

    40 GB RAM - At maximum

    DIMM 1 - Empty

    DIMM 2 - 8 GB DDR3 ECC 1333 ok

    DIMM 3 - 8 GB DDR3 ECC 1333 ok

    DIMM 4 - Empty

    DIMM 5 - 8 GB DDR3 ECC 1333 ok

    DIMM 6 - 8 GB DDR3 ECC 1333 ok

    DIMM 7 - 8 GB DDR3 ECC 1333 ok

    DIMM 8 - Empty


    Video Information:

    ATI Radeon HD 5770 - VRAM: 1024 MB

    SONY TV 1920 x 1080

    LG ULTRAWIDE 2560 x 1080 @ 60 Hz


    Drives:

    disk0 - OWC Mercury Electra Pro 6G SSD 480.10 GB (Solid State - TRIM: No)

    Internal SATA 3 Gigabit Serial ATA

    disk0s1 - EFI [EFI] 210 MB

    disk0s2 - G****************e (Journaled HFS+) 479.24 GB

    disk0s3 - Recovery HD [Recovery] 650 MB


    disk1 - ST32000641AS 2.00 TB (Mechanical)

    Internal SATA 3 Gigabit Serial ATA

    disk1s1 - EFI [EFI] 210 MB

    disk1s2 - G*******a (Journaled HFS+) 2.00 TB


    disk2 - TOSHIBA MD04ACA500 5.00 TB (Mechanical)

    Internal SATA 3 Gigabit Serial ATA

    disk2s1 - EFI [EFI] 210 MB

    disk2s2 - G****7 (Journaled HFS+) 5.00 TB


    disk3 - ST3000DM001-1CH166 3.00 TB (Mechanical)

    Internal SATA 3 Gigabit Serial ATA

    disk3s1 - EFI [EFI] 210 MB

    disk3s2 - U******d [Core Storage Container] 3.00 TB

    disk4 - G****3 (Journaled HFS+) 3.00 TB

    disk3s3 - B*******X [Recovery] 134 MB


    disk5 - ST3000DM001-1CH166 3.00 TB (Mechanical)

    Internal SATA 3 Gigabit Serial ATA

    disk5s1 - EFI [EFI] 210 MB

    disk5s2 - G************1 [Core Storage Container] 3.00 TB

    disk6 - E****B (Journaled HFS+) 3.00 TB

    disk5s3 - B*******X [Recovery] 134 MB


    Mounted Volumes:

    disk0s2 - G****************e 479.24 GB (297.89 GB free)

    Journaled HFS+

    Mount point: /


    disk1s2 - G*******a 2.00 TB (1.44 TB free)

    Journaled HFS+

    Mount point: /Volumes/G*******a


    disk2s2 - G****7 5.00 TB (781.25 GB free)

    Journaled HFS+

    Mount point: /Volumes/G****7


    disk4 - G****3 3.00 TB (1.34 TB free)

    Journaled HFS+

    Mount point: /Volumes/G****3


    disk6 - E****B 3.00 TB (1.93 TB free)

    Journaled HFS+

    Mount point: /Volumes/E****B


    Network:

    Interface en0: Ethernet 1

    Interface en1: Ethernet 2

    Interface fw0: FireWire

    Interface en2: Wi-Fi

    802.11 a/b/g/n

    One IPv4 address

    2 IPv6 addresses

    Interface en3: Bluetooth PAN


    System Software:

    OS X El Capitan 10.11.6 (15G20015)

    Time since boot: Less than an hour

    System Load: 0.85 (1 min ago) 1.15 (5 min ago) 0.67 (15 min ago)


    Security:

    System Status
    Gatekeeper Mac App Store and identified developers
    System Integrity Protection Enabled

    Unsigned Files:

    Launchd: /Library/LaunchDaemons/com.avid.AvidAudioServiceHelper.plist

    Executable: /Library/PrivilegedHelperTools/AvidAudioServiceHelper.xpc/Contents/MacOS/AvidAudioServiceHelper

    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchAgents/com.avid.AvidAudioServer.plist

    Executable: /Applications/Avid/AvidAudioServer/AvidAudioServer.app/Contents/MacOS/AvidAudioServer

    Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist

    Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard

    Details: Exact match found in the whitelist - probably OK


    32-bit Applications:

    27 32-bit apps


    Kernel Extensions:

    /Library/Application Support/Logitech.localized/Logitech Options.localized

    [Loaded] LogiMgrDriver.kext (Logitech Inc., 6.80.1 - SDK 10.12)


    /Library/Extensions

    [Loaded] LittleSnitch.kext (Objective Development Software GmbH, 3.7.4 - SDK 10.11)

    [Loaded] LogitechHIDDevices.kext (Logitech Inc., 3.9.3 - SDK 10.8)

    [Not Loaded] LogitechUnifying.kext (Logitech Inc., 1.3.3 - SDK 10.8)

    [Loaded] DigiDal.kext (Avid Technology Inc, 12.8.0.864 - SDK 10.9)

    [Not Loaded] Motu MIDI Driver.kext (MOTU, 1.6 64208 - SDK 10.4)


    System Launch Agents:

    [Not Loaded] 6 Apple tasks
    [Loaded] 164 Apple tasks
    [Running] 69 Apple tasks

    System Launch Daemons:

    [Not Loaded] 44 Apple tasks
    [Loaded] 164 Apple tasks
    [Running] 83 Apple tasks
    [Other] One Apple task

    Launch Agents:

    [Running] com.avid.AvidAudioServer.plist (? f39b1184 - installed 2017-06-20)
    [Running] at.obdev.LittleSnitchUIAgent.plist (Objective Development Software GmbH - installed 2017-08-11)
    [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-08-30)
    [Running] com.Logitech.Control Center.Daemon.plist (? 5b5e4f6b - installed 2016-07-20)
    [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2018-02-26)
    [Loaded] com.avid.ApplicationManager.plist (Avid Technology Inc - installed 2017-08-31)

    Launch Daemons:

    [Loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2017-08-11)
    [Loaded] com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2017-08-03)
    [Running] at.obdev.littlesnitchd.plist (Objective Development Software GmbH - installed 2017-08-11)
    [Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2017-06-09)
    [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2017-08-30)
    [Running] com.avid.AvidAudioServiceHelper.plist (? 3761dbb0 - installed 2017-06-20)
    [Running] com.avid.transport.client.plist (Avid Technology Inc - installed 2017-05-23)
    [Running] com.avid.hub.service.plist (Avid Technology Inc - installed 2017-05-23)

    User Launch Agents:

    [Running] com.spotify.webhelper.plist (Spotify - installed 2018-05-18)
    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03)
    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-12)

    User Login Items:

    Magnet Application (Mac App Store - installed 2018-02-17)

    (/Applications/Magnet.app)

    Dropbox Application (Dropbox, Inc. - installed 2018-05-23)

    (/Applications/Dropbox.app)

    NIHostIntegrationAgent Application (Native Instruments GmbH - installed 2018-01-02)

    (/Library/Application Support/Native Instruments/Hardware/NIHostIntegrationAgent.app)

    com.adobe.SwitchBoard.monitor.plist MachInit (?)

    (/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)


    Internet Plug-ins:

    Default Browser: 601 (installed 2017-08-02)

    QuickTime Plugin: 7.7.3 (installed 2018-04-06)


    3rd Party Preference Panes:

    EUCON (installed 2017-10-18)

    Logitech Control Center (installed 2017-09-20)

    Logi Options Launcher (installed 2018-03-02)

    SwitchResX (installed 2017-11-11)


    Time Machine:

    Time Machine Not Configured!


    Top Processes by CPU:

    Process (count) Source % of CPU Location
    WindowServer Apple 4
    kernel_task Apple 1
    syspolicyd Apple 0
    Little Snitch Agent Objective Development Software GmbH 0
    Hub Avid Technology Inc 0

    Top Processes by Memory:

    Process (count) Source RAM usage Location
    kernel_task Apple 1.77 GB
    mds_stores Apple 438 MB
    mdworker (14) Apple 341 MB
    Dropbox (3) Dropbox, Inc. 202 MB
    Finder Apple 120 MB

    Top Processes by Energy Use:

    Process (count) Source Energy (0-100) Location
    Console Apple 5
    WindowServer Apple 2
    launchd Apple 1
    Finder Apple 0
    Hub Avid Technology Inc 0

    Virtual Memory Information:

    Available RAM 35.78 GB
    Free RAM 32.72 GB
    Used RAM 4.22 GB
    Cached files 3.07 GB
    Swap Used 0 B

    Software Installs (past 30 days):

    Name Version Install Date
    Melodyne 410001 2018-04-28
    Melodyne singletrack 212002 2018-04-28
    Gatekeeper Configuration Data 139 2018-05-27
    SPL DrumXchanger 1.8 1.8 2018-05-27

    Diagnostics Information (past 7 days):

    2018-05-28 16:35:38 Last Shutdown Cause: 0 - Power loss


    2018-05-27 21:45:24 Pro Tools.app CPU (8 times)

    /Applications/Pro Tools.app


    2018-05-27 21:20:25 Kernel Panic (7 times)

    3rd party kernel extensions:

    at.obdev.nke.LittleSnitch 4728

    com.logitech.manager.kernel.driver 6.80.1

    com.digidesign.iokit.DigiDal 12.8.0f4


    2018-05-25 09:43:41 Kernel Panic



    End of report
     
  2. h9826790 macrumors G4

    h9826790

    Joined:
    Apr 3, 2014
    Location:
    Hong Kong
  3. lclev, May 28, 2018
    Last edited: May 28, 2018

    lclev macrumors regular

    lclev

    Joined:
    Jul 29, 2013
    Location:
    Ohio
    #3
    Has it always had the 40GB in the configuration it is currently in? I am just wondering if that could be an issue. Take a look at the file attached that is from the Mac Pro manual.

    Lisa
     

    Attached Files:

  4. ActionableMango macrumors G3

    ActionableMango

    Joined:
    Sep 21, 2010
    #4
    Post the Kernel Panic text.
     

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