Help regarding deleting email!

Discussion in 'MacBook' started by phmm69, Sep 6, 2015.

  1. phmm69 macrumors newbie

    phmm69

    Joined:
    Sep 6, 2015
    #1
    We are using an iPad 2, MacBook Air and iMac with no problems with email. However Mum's new MacBook is causing a wee problem regarding getting rid of email. She is on a btinternet account and no matter how many times she puts the mail in trash when she logs back on the mail that she thought she had deleted is still there. I have tried to sort it out by following suggestions about POP etc but to no avail - what am I doing wrong or can someone give me the dummy proof solution. Many thanks
     
  2. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #2
    Have you tried logging in to the web console for the email account. I've not been with bt for a while but there was an option to keep a copy on the server which caused issues with some mail clients
     
  3. metier, Sep 6, 2015
    Last edited: Sep 6, 2015

    metier macrumors member

    Joined:
    Feb 20, 2012
    Location:
    Texas
    #3
    under the account settings advanced you should have an option to delete the mail from the server when it's downloaded.
    Open up mail click on Mail - Preferances - choose your account - click on advanced - put check mark in remove copy from server after retrieving message
     
  4. phmm69 thread starter macrumors newbie

    phmm69

    Joined:
    Sep 6, 2015
    #4
     
  5. phmm69 thread starter macrumors newbie

    phmm69

    Joined:
    Sep 6, 2015
    #5
    Thank you will give that a go sorry for being stupid about these things your help is much appreciated
     

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