Help Restore as New Battery issues

Discussion in 'iPhone Tips, Help and Troubleshooting' started by pcww, Dec 29, 2011.

  1. pcww macrumors newbie

    Dec 29, 2011
    Long story short my battery has gone south on my new 4s. I drive 75 miles to the Apple store to get it fixed and the guy says the issue is a software problem and he "fixes" it . Get home and connect to the computer and when it prompts me to restore i must have said yes to restore as a backup. Problem not resolved back to no battery. call apple and they tell me i should have backed upped as "new". Okay so i get on Itunes and i can't figure out how to do this. HELP. How do i do this please.
  2. Wowzera macrumors 6502a

    Oct 14, 2008
    Restore your device. Simple as that. After the restore iTunes will ask you if you want to set up as New or restore from a Backup.

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