HELP! Stuck In Restore - ''This device isn't eligible for the request build''

Discussion in 'iPhone Tips, Help and Troubleshooting' started by OllieDS, Sep 1, 2012.

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  1. OllieDS macrumors member

    Joined:
    Jan 14, 2012
    #1
    Hi I need some help ASAP.

    My phone hasn't been working right all day and iTunes has finally recognised it, I need to restore it so I can get it working again. However when I try to restore this is what happens:

    [​IMG]

    How can I fix this problem?
     
  2. batting1000 macrumors 604

    Joined:
    Sep 4, 2011
    Location:
    Florida
    #2
  3. OllieDS, Sep 1, 2012
    Last edited: Sep 1, 2012

    OllieDS thread starter macrumors member

    Joined:
    Jan 14, 2012
    #3
    Completed them steps but it has still failed to restore :(
     
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    Try restoring it on another computer.
    Seems like your computer has issues communicating with apples servers. It could be an itunes issue or hosts file issue or something blocking the particular port communication like firewall, antivirus or other software installed.
     
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