Help: Stuck in update using iTunes

Discussion in 'iOS 10' started by mortenjensen, Sep 16, 2016.

  1. mortenjensen macrumors regular

    Joined:
    Mar 19, 2012
    #1
    Hi all,
    I am trying to update my 6s using iTunes - but the process is stuck. On the screen of the phone is the sign with the cable (connect to iTunes) - I do so, it starts to unpack the software and then writes: Waiting on iPhone. The screen on the phone goes black - and I can only get i back by pressing both bottoms for some time. Then iTunes says: Error 4013, could not update.

    Is there a way I can boot my phone without it going into the update-screen?

    Morten
    --- Post Merged, Sep 16, 2016 ---
    Update: I am trying to get it into DFU mode - but it will not turn off, that is: if i hold the on/off for 3 seconds, it powers off, but immediately powers on again (apple logo -> iTunes logo). The same happens if I hold both bottoms.

    So I cannot get it into DFU mode which would be a solution, it seems.
    --- Post Merged, Sep 16, 2016 ---
    My question is simply: Is there a way to bypass the iTunes-screen on the phone and boot regularly - for example if disconnected to the mac. I haven't been able to get anything to work (hard reset etc ...)
    --- Post Merged, Sep 16, 2016 ---
    yikes, this is frustrating! I just followed a simple update procedure using mac/iTunes performing all the necessary steps ...
     
  2. mortenjensen thread starter macrumors regular

    Joined:
    Mar 19, 2012
    #2
    Problem solved! A simple restart of the mac solved the problem ... not sure why, but it did :)
    Morten
     

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