Help, there's a ghost in my Mac! (TM Problem)

Discussion in 'macOS' started by aceguitarslingr, Apr 22, 2010.

  1. aceguitarslingr macrumors newbie

    Jun 30, 2006
    Hi all,

    I could spend hours with phone support - all power to them, they do try hard - or hopefully one of you generous pro bono wizzards will help me solve this and get online (in a mobile sorta way) again! Thanks in advance.

    Let me be as concise as possible. After Time Machine upgrade to New MBP all is well (except VM Fusion, but I figured that out, sort of) - impressive feature, I was up and running in no time. Love it.

    However, there is one major problem - mobile broadband. I have a Huawei dongle on O2 in the UK. The dongle comes preloaded with the 'MobilePartner' software which isn't great but will do the job. It's a relatively generic interface for the settings etc and worked fine previously.

    Whilst there is some strange behaviour now, I don't need to describe it, as I think I've eliminated everything and it's basically a problem requiring the reinstalling of the software.

    Here comes the Ghost.

    As part of the move to Snow Leopard, O2 issued a document (here) on how to get it to work with the dongle - reinstalling.

    I followed the steps several times. Unistall the programme, go into System / Extensions and delete two files in there (can't remember the name, but obviously connected to the dongle) and restart.

    Then reinstall from scratch.

    So, I did all of that several times. Before the restart I search my computer several times for traces of anything related. Nothing.

    Yet, everytime, after I reinstall the software, the programme opens with the O2 profile / preferences already in it! It shouldn't be there (and wasn't upon originally installing it.

    So there must be ghost in the machine with this info / settings. Where is it. Why is it still there even though I uninstalled everything?

    I strongly suspect that if I crack this - a 'true' re-install - my mobile broadband will work again and my mac will be as it was! Best computer on the market by so far it is ridiculous, btw.

    Many, many thanks for any help. A digital chocolate bar for the solving post.

  2. BobZune macrumors 6502a

    Oct 26, 2007
    Just a guess - the information may be stored in the keychain - delete it and then do the reinstall? (Applications -- Utilities -- Keychain
  3. aceguitarslingr thread starter macrumors newbie

    Jun 30, 2006
    I'm afraid not, but thanks for the effort. Anyone else? Please? If you guys can't solve this, how on earth is some poor phone support kid gonna?? Thanks...

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