Help Viewer Crashing in 10.2.x

[naki]

Today I've tried to use Help Viewer with a number of different applications. Every time it crashes just after I start the Viewer. Up until today Help had been working fine.

The Apple Knowledge Base simply suggested I upgrade my OS. I was using 10.2.6 anyway, but I updated to 10.2.8. From the Apple Discussion board I followed the instructions on Dr Smoke's X-Lab site (http://www.thexlab.com/book/troubleshootingmacosx.html) but this did not work.

Can anybody tell me how to get my Help working again?

 

[OutThere]

The help viewer in 10.2 was always really terrible. My friend was able to open it up and open the force-quit panel to watch the help viewer stop responding. After a minute or so of pinwheeling it would just crash. I would try to find the information you need online - even when the 10.2 viewer works it is REALLY slow.

 

[dukemeiser]

Re: Help Viewer Crashing in 10.2.x

Originally posted by naki
The Apple Knowledge Base simply suggested I upgrade my OS.

I'm sure they were hoping you'd upgrade to Panther
Which isn't a bad idea, since Help Viewer has been revamped in Panther. It now uses the Safari SDK to render the Help Files.

As for Help Viewer in Jaguar, I never had any luck with it. It would always freeze on me and I'd force quit, or it would just crash. Sorry.